Sales Customer Service Representative (Former Employee), Atlanta, GA – May 17, 2012
A typical day is fast paced, putting out a lot of fires, maintaining the customer's expectations of the company through customer service. I did learn a lot of the printing business especially forms, labels and commerical print through my sales representatives and other internal contacts. Management could be better in engaging with us and keeping us – more... up to date with all the new products our company was capable of doing But they were understanding with employees with children Sales office was wonderful as a learning tool, was very comfortable on able to bounce off ideas with other co-workers on bettering the customer service to our customers. Able to go to anyone with questions on products or processes. The hardest part of this job was to keep the sales representatives happy with your level of service you are providing their customer. BE able to think ahead of the rep to anticipate his/her needs for their customers. The most enjoyable was the people, they were wonderful to work with. – less
Credit Analyst (Former Employee), Downers Grove, IL – April 23, 2012
Pros: great leadership
Cons: job security
Positive, encouraging leaders that treat employess with respect and high regard.
Americas leaders need to learn from the CFS leadership at RR Donnelley. Perfect example how to motivate employees, comunicate openly and include them in decisions.
It is unfortunate that the company has to lay-off so many employees, but the industry is tanking fast.
Customer Service Representative (2006-2012) (Former Employee), Manchester, NH – April 23, 2012
Pros: flextime
Cons: not a secure industry to work in
The printing industry has taken a major hit over the years due to things like direct deposit, electronic statements etc. It's not difficult to think of things that use to be printed and sometimes mailed.
Manufacturing Shift Supervisor (Former Employee), Liberty, MO – April 16, 2012
Excellent place to work always something new being added to the equipment or to the operating systems. Very fast paced with the short print order publications. As the only supervisor on the shift you had to make multiple decisions on production, quality, and schedules while dealing with 50 employees. I enjoyed the fast paced environment and didn't consider – more... any part of my job as hard or difficult. – less
Part-time Inspector (Current Employee), Salt Lake City, UT – April 12, 2012
Pros: very flexible hours
Cons: not enough work
I enjoy working for this company. I work mostly out of my home and my hours are very flexible. Every so often, I will get an email asking me to accept or decline an inspection assignment. I call the property manager to schedule an inspection. I inspect the property for deferred maintenance and safety hazards and take digital photos of the property. – more... I ask the property manager some questions and obtain a rent roll. I complete the questionairre online and upload photos of the property onto the form. The form can be tedious to fill out, depending on the property. I rarely have contact with anyone from Salt Lake City, UT on the phone. I have not had any issues with coworkers or management. – less
Digital Operator (Former Employee), Dwight, IL – April 11, 2012
A typical day at work looking on customer forms to see what type of book they order. Then you would get ready to make the customer order. When it come off the printers you would laminate the cover, cut the materials, binding, trimming, check the order and shipped it if it was a paperback. I've learned how to make books and how the whole operation works.I – more... love my co-workers still keep in touch with everyone.The job was very easy. The most enjoyable was getting the work done. – less
Project Manager (Former Employee), Mississauga, ON – April 9, 2012
Pros: professional office structure
Cons: on call 24/7
Run your accounts for print demands with success as a proven team with high tech equipment supports effectively. The hardest part of the job is being on call 24 / 7. Co workers are excellent. The most enjoyable part of the job is the financial off season months of May-Nov, then it's busy busy busy and tough.
Worse thing to have happened to Perry Judd's was being purchased by RR Donnelley.
Distribution Specialist (Former Employee), Strasburg, VA – April 4, 2012
Everything about our company fell apart. Our insurance went throw the roof, we were no longer allowed to do fundraisers for people who were ill or injuried and trying to pay their premiums while out, it just became sad. More work, less people, moral at all time low!!!