Was a great place to work
Field Surveillance Officer (Former Employee) – Watchguard - Minneapolis – February 26, 2014
My job was to monitor clients who were on electronic home and alcohol monitoring. A typical day consisted of me visiting a portion of an average of 60+ clients on my caseload. I would verify the hours that they were gone from the house - for work, grocery shopping, professional appts, etc. Collection of urine samples to assure compliance with remaining drug free. I would also conduct orientations once a week for a group of new clients entering the program.
At one time, management was great. My boss was organized, supportive and knowledgeable. Once this particular boss left, the person who took this position had no knowledge of the most basic services we offered. It became very unorganized and the company eventually lost their biggest contract to another company.
My coworkers were amazing - helpful and supportive. Excellent communication as well.
The hardest part of the job was the unknown of what was going to happen in a client's home when I was visiting. I performed these visits alone and sometimes at night and when they've been drinking.
The most enjoyable part of the job was the flexibility of working my own hours, meeting new and interesting people, and having great coworkers.