RTA is an amazing company to work for, offering excellent benefits and endless opportunities to advance within the company. A fair, professional, comfortable work place setting is the atmosphere. At Paratransit specifically, co-workers are friendly and helpful and quick to offer assistance to someone in need.
Management is exemplary; holding themselves and employees alike to the highest of standards. Excellence is the expectation, and it is met many times over by hard working people who take pride in the successful operation of their organization.
A typical work day began with me reporting to the office window at the start of my shift, where a dispatcher would give me my schedule for the day. I would then inspect my coach and review my trips for the day. I would map out my routes using a County Map, and pull out of the garage to pick up my first passenger. I ring the door bell at each passengers home, assist them onto the coach, collect their fare, assist them with their seat belt, and safely transport them to their destination.
The hardest part of the job for me, was being out in the harsh winter elements, and sometimes having to struggle with passengers in manual wheelchairs. The elderly are not always able to have their driveways cleared in the winter, and it can be quite challenging trying to get a manual wheelchair through a snow filled driveway, so that an elderly/handicapped passenger can make it to their destination.
The most enjoyable part of the job, was being out on the road without the confines of an office cubicle. I enjoy driving very much, and I enjoy being out in the sunshine during the summer months as opposed to being indoors in an office setting.
The importance of effective teamwork is what I learned more than anything else during my 10 years of service. I especially learned that making the job easier for one, actually made the job easier for everyone. When people work together towards a common goal, the end result is likely to be happy customers who feel that they have been served well, and a team of hard working individuals who feel good about themselves for having served well.