Pros: dedicated accounts, paycheck always there
Cons: never explained the full extent of your job, because they dont know what it is, changing staff, not important
I'm been with Ruan for over eight years, and in those eight years the terminals has been through 3 managers, and numberous dispatchers. The old adage here the keys and if you back it back in one piece you have a job. Where the terminal manager or dispatcher tell you about the position is very LITTLE, and generally assume it will be double the work that they tell you. Also Ruan is really BIG on safety, and harp on it all the time, but there no support and backing to the empty words, The terminal manager would rather toss you under the truck than take a stand and support his drivers. I have ask my terminal manger if "He had a minute to talk" and his reply was "No not really" The discipline is all over the board, if you put a scratch on a truck or trailer, you may get a 6 month to year probation, but, if you deliver the wrong product to a customer or damage customer equipment or property and costing them thousands of dollars, you will still have a job, and maybe get a wrist slap. Also you can NEVER get a straight answer on a question, it generally "I don't know", or" I'll get back to you", good luck on the latter, because it won't happen, you have to stay on them until you get the answer, maybe even then you will still get the runaround, "I'm still checking into yet" Ruan has burnt the Des Moines area driver pool so bad over the years that now they have to go outside of the Metro area and offer hiring bonus for you to work for them,
Closing, If you want a job that you need to watch your back, treated like a 2 year old, and made to feel unimportant, and dispose as easy a bag of trash, deal with people who have never driven a truck or what it takes to get the job done, Ruan is the place for you.
Drivers have a little bit of dignity for yourselves and find somewhere else to driver for, You are professionals who are in high demand right now, so you can be picky and can choose for who you drive for.
So be safe, and good luck on your adventures