rue21 Employer Reviews

A typical work day would start out with cleaning,replenishing the fragrance bar,and occasionally putting GOBACKS back where they belong,then open doors at 10 to start the day helping customers find what they need showing them fragrances that are popular and giving them a fitting room.Ocasionally i would have to walk around the store when school let – more... out to make sure the students didnt steal merchandise.Management was not very organized the boss was very lazy and always hid in the back to make the weekly schedule which was handled by the 4 or 5 other managers who did the same,one manager would do nothing but sit around and flirt with customers or sit behind the register talking to other managers about non related work topics.Co-workers were very nice but it seemed that management got angry when we would check on them,ask them if they needed help or suggestions.the hardest part of the job was not really knowing who was in charge,who to look up to,and who to talk to if you had a problem with another co-worker without it being the topic of the store that day.The most enjoyable part of working at this store would definately have to be the customers,they were my main priority and i actually built a bond with many of them and helping them find an outfit (which was a goal to have customers by a outfit to make our days quota) most customers would come in and compliment me on how respectful I am and how they appreciate me being or service and making them feel important as they didnt feel important because they would be mistreated by every other employee.
***Customers are #1!! – less

This is the worst company I have ever been a manager for. Rue 21 is all about their selling their perfume and overall numbers. They have no consideration for their employees. If an employee has a problem, expect to get blamed for whatever the problem is. They will not stand by you. It is all about the customer completely, which is fine, but without – more... employees who will run your store to keep customers shopping there if you treat them badly? Their loss prevention thinks anything that goes wrong such as theft can be prevented all the time, however if you have a suggestion, they will not listen until something goes wrong, and when it does go wrong, it's your fault. Also, the inventory procedures are unorganized. There is no direction in the inventory process. The dist.managers are horrible as well, there's complete favoritism. The dm's also get impatient with an employee if something is done not to their liking. Selling perfume is top priority, if you do not make the numbers, they will blame you for it. You cannot shove cheap perfume down a customers throat, but apparently they want you to. There is an "employee appreciation" week giving 50% total purchase, the dm and store manager tried to force the staff to buy items, if you don't or can't they get upset because they want all employees to total 1,000.00 in purchase. No good company would even do such a thing, which is why I never participated. You cannot force someone to buy something just b/c is discount days. If you are a hard worker, go elsewhere, because Rue 21 will not appreciate you. Don't believe the hype in the interviews or the company's website. – less

I enjoyd working here due to it being a fast paced work environment. I learned how to manage a store in a more rush store where things are constanty being done, management was somewhat friendly most of the time as long as personal issues weren't brought into the store. Co-workers were younger so it was a constant recovery of policies and procedures – more... and needs that had to be done in store. The hardest part of my job was having to make sure that my customers were receiving the customer satisfaction they deserved with only one management in store most of the day until mid day was a challenge.The most enjoyable part of my job was seeing the smile on faces of my customers when they received the customer service they needed and the staff that i had were supportive and helpful. – less

Shifts of 3 hours. Between 3-9 hours a week. Fun place to work, just not enough hours.

I got hired as a sales associate. I was expected to sell fragrances to help reach daily goals.

The store I worked at was a decent size, but the store was located in an outlet mall, so traffic was normally pretty high.

At first, selling fragrances was a bit difficult as I didn't know how to approach customers who came through the doors.

However, as – more... it became easier to market the fragrances, I noticed my store had a lot of regular customers... That made it, again, difficult to sell the fragrance because most customers already knew about the product and didn't want to be bothered.

A few months later of working there, I became an ETC! specialist, which was a great learning experience for me. I basically was in charge of the accessories in the store (ie. merchandising, communicating with ETC! manager, building displays, keeping track of updates)

Around November 2010, I moved to stock associate and stayed there until my leave.

That job has taught me most of my retail experience. Typical day for me was sorting/processing (tagging and properly hanging/folding) about 15 boxes of merchandise and organize it in the backroom to be push out. During the heavy sales seasons, like back to school or spring time, the box count would usually double. I would either come in early to stay later to try and process as many boxes as possible.

Being a stock associate was an incredibly difficult job. Not only did I have to work with stock, I had to make sure the sales associates understood what merchandise was okay to put on the floor, communicate with management to let them know what needed to be done/what was accomplished for the day, communicate with regional loss prevention manager to keep track of shrink (internal/external theft).

During my time as a stock associate, I was given the opportunity to become an assistant manager. Although I did not take the offer, I continued to train for assistant manager while I was a stock associate, as a bench just in case the store needed one during heavy traffic seasons. – less

started work at 4pm. taking orders at takeout window. worked until 9pm. very busy on weekends. i didn't learn much there. some management was ok. others were not. some were unprofessional. the co-workers were nice. mostly my age. the hardest part of the job was the closing and clean up. alot to do before closing. the most enjoyable part of the job was – more... the food was good, and the customers were pleasant most of the time. – less

There was many occasions during my time with this company where I was told I was not doing my job and not working enough hours.... But I was the only one who did the daily tasks and sign offs and many weeks I worked overtime cause my store manager would call in sick cause of some drama like her husband being arrested... My store manager on the other – more... hand would go down to the mall office and be gone for like 2 hours cause she would stop at every store along the way... Especially the sports store to flirt with the owner..and take about 10 smoke breaks a night.. I gave my 2 weeks after finding a job that is run much better.... And In that 2 weeks I found out that I was getting paid about a dollar more an hour than my store manager... They don't know how to value this employees – less

The most enjoyable part of my job was the employees I worked with. They were nice and friendly with everyone.

I have never in my life been so stressed out in a job! I have zero life outside of rue. After 70 hours a week and running a brand new store without any supporting managers, I am burnt out!!!! Task task tak is all I do while trying to develop and gain associates and help customers. There is ZERO balance here

Go in fold clothes and help people.
I learned that working with people is fun.
My co workers were great.

Typical day at work - working on making the store look nice and meeting our customers needs

What I learned - I learned how to better my customer service

Management - Management could be improved but everyone is trying their absolute best

Co-workers - AMAZING. I love all of them

Hardest part of job - Nothing

Most enjoyable - Meeting new people and – more... dealing with fashion – less

I learned an exceptional amount of information from my store manager and district managers. Never did drama or large issues reside in the work place.Problems were quickly and easily resolved. The hardest part of the job was keeping the store clean and organized 100% of the time. The most enjoyable part of the job is satisfaction upon the completion – more... of large projects. – less

A day at work for me is WONDERFUL, I enjoy working with all my co-workers. I have learned at work that you have to have an open mind about everything. The most enjoyable part of my job is my manager she is the most down to earth manager a person could ever have.

love work in the fashion environment

I learn different size and balance for stand out in visual for set up floor-plan and walls

my life management is pretty light since not get much hours due to seasonal worker. love to have more hours since i love work in fashion industry

hardest part is most paced people come in and out at once...

enjoy part is – more... restyling it up store for every events. – less

A typical day at work is helping with customers, running the registers, stocking, cleaning, and completing rue Visuals, if required to do so. Also, one huge factor that is apart of rue21, is fragrances, such as etc!, or CJ Black , just to name a few. There are days when we do not see eye to eye, but for the most part, we all come together to get the – more... job done. The hardest part of the job, is selling fragrances because you have to convince a person to buy one and it is frowned upon when you don't sell any. The most enjoyable part of the job is being able to interact with others. – less

There is never any hours to give the employees, There are a million tasks they expect you and your one staff member to work on. You have to sell fragrances ALL the time or else you will hear it from your manager/ DM. Also you have to watch out for people who steal and prevent it. Not worth the $7.25 you will make. Also for non management staff you do – more... NOT get any holiday pay, so working 4th of July, Christmas Eve etc is horrible. – less

Stock, censor, and fold clothes and help customers meet satisfying needs

lots of task,little to none extra payroll to have store covered,have your dm calling to play games with other stores about fragrance contest and held responsible to sell thier fragrance to people that didnt want it ,busy from time you start till your shift is over ,you have to watch theives,do returns,do table changes,change signs,put out mechandise,do – more... markdowns,open shipment,read tons of emails from a demanding dm train new associates,do banking daily paper work and at the end of the day you didnt finish it all your in trouble ,,and when your inventory results come back bad your not doing your job even though you have gone above and beyond to excecute your job after 3 bad inventories your fired no and if or buts about it . – less

A day at Rue21 could be slow on the weekdays and the pace would pick up around holidays and on weekends. It was a nice fun atmosphere at times which required alot of standing and walking around assisting customers with fitting rooms and making sure the store was keep straight, and checking customers out.

WONDERFUL JOB TO INTERACT WITH CUSTOMERS WHILE JAMMING TO YOUR FAVORITE TUNES ALL AT ONCE. rue21 IS FULL OF ENERGY AND A BUNCH OF CUSTOMER SERVICE READY INDIVIDUALS.