Team Member (Former Employee) – Weirton, WV – July 7, 2016
I was working with Rue21 via manpower, a temporary staffing agency. It was an active job but the company provided well for it's staff with onsite amenities such as gym/lockers. Active work as well but fun and good benefits.
A typical day at work involved doing the cleaning check list in the morning, stocking the floor and organizing the floor, and running the register giving great guest service. The management is very laid back and my coworkers were not very hard working. The hardest part of the job was closing time when you had to clean and stock the store and make sure all the clothes are folded and organized. The most enjoyable part of my job was putting outfits together for my customers and them actually buying clothes and accessories that I had suggested to them.
Store Manager (Current Employee) – USA – May 12, 2016
It's true- all of the reviews on the task load being crazy, but that's life. It you want to turn a profit, you have to do things others think is crazy to do. 2000 piece markdown, visual, inventory, and a corporate visit this week? If you can't handle it, it's not for you. We're our own breed. This company has taught me the most of myself, my weaknesses, my ability to multitask....it's a great place to work, grow, and thrive. You have to but into the culture and really believe what you're doing (or else, why waste your time doing it) It's not meant for everyone, but that's probably why everyone else is failing and we're turning a profit.
freedom, fashion, corporate support, ability to advance
Part Time Assistant Manager (Former Employee) – New Philadelphia, OH – May 11, 2016
I started out at rue21 at 16 years old and I was absolutely in love with my job. People were great, pay was great at the time, and I enjoyed going to work, but that was only for the first year. After the first year, I got promoted to a PT Assistant Manager and I also loved that at first, but later come to realize it isn't a great company to work for at all. The management was terrible. The pay was extremely low (at 8.10/hr) for all the work you have to do. You weren't treated right and you never had free time to yourself. It was an extreme unbalance of work and personal life. Lastly, the CEO's wife makes the fragrances you are required to sell, but you aren't rewarded for selling them. It is just required or you get in trouble and you hours can possibly be cut. On average a sales associate lasts about two years and they move on.
Good for someone who is young. Can be good depending on who your coworkers are.
Low pay. Bad management. Unbalance of life and work.
Assistant Manager (Interim Store Manager) (Current Employee) – Charlotte, NC – May 4, 2016
Very enjoyable, but very tasky. Things are always changing as it relates to merchandise placement. I don't complain about that because it keeps me busy. Sometimes there's too much to do and run the risk of giving customers the impression that you are too busy for them. Unfortunately, we aren't given the payroll hours to have multiple people in the store to achieve optimal customer service levels sometimes.
Full Time assistant manager (Former Employee) – Muncie, IN – May 3, 2016
Worked for the company probably longer than anyone and I can tell you from personal experience that management is underpaid, overworked and honest we did pretty much everything. The associates are young (16-21) but since its so laid back many workers no-call no show or call in because its a party town having Ball State campus near by. Some were great but the low pay caused them to easily get picked away to other stores. I like the challenging environment but as a long term job I would not recommend this if you wanna keep your sanity.
Rue 21 is an high volume store, always busy, lines out the door, all customers were not satisfied because of short staff. Management could have been a lot better, Co-Workers were friendly, though didn't seem to enjoy work as much as they should have.
manager (Current Employee) – South Boston, MA – April 27, 2016
a typical work day is making sure we are making money. sell, sell, sell. helping customers is always our number one goal. I really enjoy everyone I work with there because we work as a team, you are never alone. I learned a lot about responsibility in the work place. running a store can be hard and challenging but if you have a good team to work with, it seems like second nature.
Assistant Manager (Current Employee) – Indianapolis, IN – April 26, 2016
I like rue21 as a company! They are very fast paced, so you have to be ready for it. There is constantly something to do, which I personally like, but Rue is NOT for everyone. If you want to stand around for a decent amount of time just waiting for customers do not expect it to be fun. But for people who like fast paced environments with something to do all the time it is perfect
A typical day consists of table updates, visual updates, or the like. Then always an emphasis on customer service. Depending on the location you work at, you must be able to multi task. The company expects things to be done on time while providing amazing customer service.
Management is great. My District Manager is phenomenal, the best I have had. He not only tries to help you succeed, but understands from a human standpoint. He does not expect too much, and this in itself motivates us to make him proud and meet his expectations.
Co-Workers are fantastic
Hardest part: Fragrance is an important KPI at Rue. We need to maintain between a 4 and 5 percent fragrance (dollars of sales) and it is difficult in the area I am in because everyone is more inclined to buy clearance items. Because Rue is so customer focused they expect you to make the customer happy. Sometimes this is difficult because NO MATTER WHAT they must leave happy. So you must bite your tongue and just smile and give them whatever they want. Because the people you deal with WILL report you to corporate and corporate WILL call you and ask why you didn't just give them what they wanted. Corporate cares about the customer moremore... than the employee. This can be good and bad at the same time. Because in this industry people will walk all over you because your "just work retail"
Enjoyable: I love the fast paced environment and I like that they matched my pay from my previous company. They could've easily offered me less. I also love that the company is very customer focused. They follow company structures like Nordstrom's where they replace damaged products and always ensure the customer leaves happy and returns. They honor expired Ruebucks if necessary to make the customer happy as wellless
A typical day at this job would be greeting the customer handing out coupons or reminding them of the new sales going on to provide a better pay for the business. I learned that showing items to a customers and stating the facts or maybe exaggerating just a bit can help you make many sales. Again I don't mean making out complete lies but maybe emphasizing the great details a specific product has. The job is as hard as you make it out to me of course that is my opinion. The most enjoyable part of the job is seeing new products,clothes,jewelry, ect.