Business Manager-- at Madison's best pet resort
Ruffin' It Resort - Madison, WI

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Ruffin’ It Resort is Madison’s award-winning hotel & daycare exclusively for dogs! We customize each guest’s (dog’s) visit to meet their individual needs & personality. We are searching for a qualified business manager with a love for dogs. This is a wonderful senior management opportunity for the right person. We welcome initiative & new ideas on how to consistently provide the BEST experience every time for each guest.

Applicants must have a demonstrated history of leadership and team development in addition to superior client service skills for dogs & their parents.

Responsible for all client and business administration:

--- Manage team:

  • Lead meetings, utilize excellent written & verbal communication skills, build team & individual morale and actively coach each team member to reach their full potential
  • Ability to work in any area of resort (i.e. front desk, hotel, daycare)
  • HR administration including hiring, orientation, training, employee retention & performance reviews
  • Policies & procedures: development, maintenance and compliance
  • Payroll administration
  • Employee shift Scheduling

-- Client relations:

  • Deliver on our goal to provide the best experience for both guest & client every time
  • Exemplify our promise to treat every guest as our own
  • Reservations, check-ins/check-outs
  • Client & guest record maintenance
  • Proactive client communications
  • Conduct engaging resort tours & relational marketing (i.e. cross-selling relevant services based on individual guest’s needs)
  • Marketing program development and execution including but not limited to website development & maintenance, social media, and public relations

o Foster community partnerships and lead Ruffin’ It Resort’s fundraising events for non-profit groups

--Business financial goal achievement

  • Responsible for budget control including supplies and expense management
  • Proactively communicate areas of opportunity to grow revenue and achieve profitability goals of the business

Ruffin’ It Resort culture is ideal for the leader who is a proactively open and honest communicator to the owner, other managers, Client Service Specialists & Caretakers. We endorse frequent, constructive coaching & training to help team members grow and be accountable for their responsibilities. This type of openness works both ways: managers should also be approachable and open to feedback from the team and owner. At Ruffin’ It Resort, fostering a fun & respectful environment for all team members is everyone’s responsibility.


  • Must love dogs!
  • High energy level to match the pace of the business and expectations of clients
  • Demonstrated track record of leadership & initiative
  • Minimum 3 years’ experience successfully managing multiple direct reports
  • Demonstrated maturity interacting with employees, other managers & clients
  • Must work some weekends, holidays and occasional evening hours
  • Excellent written& verbal communication skills
  • Computer skills

o Excel, Word, PowerPoint

  • Financial skills :

o Knowledge of basic financials and Quickbooks
o Income statement, balance sheet, cash flow

Location: Madison’s west-side
Compensation: $ 40k with opportunity for bonus
Benefits: excellent medical & dental insurance program, paid vacation & other perks


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