Great customer service experience, inner dept. to dept. training opportunity.
Senior collector team leader III (Former Employee) – Scottsdale, AZ – October 29, 2014
Work day answering phone calls from 22 different states regarding billing and insurance questions and collecting patients balance. I went from collector to Sr. leader III, helping Management and Supervisors with customer complaints, helped manage a 44 collector/customer service co-workers team on a daily bases with questions regarding billing patient, insurance and inner department discounts. Satisfy customers was most enjoyable as well as being just as hard to notify patients of the outstanding balances being their responsibility. Through this I learned to have patients, I learned about medical billing, insurance, Medicare and Medicaid and most of all empathy and compassion for the caller on the end of the phone.