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Rural/Metro Corporation
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18 reviews

Rural/Metro Corporation Employer Reviews

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Ok to work for
Pre bill (Former Employee), Buffalo, NYAugust 18, 2014
Pros: ok work environment
Cons: benefits not the greatest
I was recently part of large group that was just laid off in the billing department to supposed outsourcing and now ads are being posted for seeking employees!? So rediculous! They don't care about their employees, about 40 people we're let go with no warning no nothing! HR came in and were were all out of the building by 12pm! Very poorly handled in – more... their part! – less
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Post Bill Account rep
Post-Bill Patient Account Rep (Former Employee), 544 W Onondaga StreetApril 23, 2014
Pros: learning the appeal on my own
Cons: no proper training
Customer service and complete appeals
How to talk to different insurance company on my own
Management was not intune what was going on

Great co-workers

the hardest part of the job was the appeals

The best part of the job was having lunch with my co-workers
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Pat-time Paramedic
Paramedic (Former Employee), Mesa, AZApril 13, 2014
Pros: easy extra money.
Cons: no a/c in trucks in the summer time.
Worked for PMT as a pert-time medic on the weekend for approximately 4 years.
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Ridiculous
Medic (Former Employee), Cuyahoga HtsDecember 30, 2013
Cons: management, pay, everything
Steer clear of this one people. First off the management is clearly a joke, you have a bunch of "kids" running" the place, medics with no real experience, dispatchers are a joke, no medical background, make deals they cannot keep with ER, yet never tell the crews. Always trying to get medics to upgrade the trips, trucks that are so close to the junk – more... yard, yet they patch them together to make "one last trip" having total disregard for crew safety. If you complain, they write you up. The internal drama is nothing shirt if ridiculous, even going as far as parties of management having affairs with "much" younger co-workers, if you want Young and Restless, you have it here folks. – less
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50/50
Dispatcher (Former Employee), Milpitas, CADecember 18, 2013
Pros: helping people, overtime
Cons: management
Not a terrible nor a perfect place of employment. Great for expereince and gaining critical skills needed for any job (communication, computer, multi tasking, etc.). Pay and responsibilities are not balanced being that your dealing with peoples lives. Management is not organized and dispatcher are constantly doing their jobs mrs effectively. Management – more... seems to always worry about budgeting which doesn't make positions seem secure. – less
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Company with a large amount of internal problems.
Paramedic (Current Employee), TennesseeNovember 21, 2013
Pros: local coworker support
Cons: employee support and appreciation, benefits
This company has taken a turn for the worst, over the past few years. Our corporate leadership is consistantly dishonest and doesn't support their employees very well. They have zero appreciation for the local operations and have absolutely no clue what it takes to complete our job well. I have lost a significant amount of respect for the company, over – more... the years, and would not recommend it as an employment option, until they can get their act together. Their money management skills are quite lacking as well. They happen to be in Chapter 11 currently, and things aren't improving at all. – less
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Typical Work Place
Patient Account Representative (Current Employee), Scottsdale, AZOctober 29, 2013
Working here, Monday thru Friday, from 7 to 4. I learned many things while here. I learned how to use two systems I had never heard of before, AS400 and Onbase. I work 8 hours on a computer, working an insurance payer called Kaiser. Checking eligibility, and rebilling to Kaiser correctly. The co-worker's I work with, some are awesome, we can laugh and – more... make work fun. But there are some people who are rude and stuck up. – less
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Terrible place to work. I am a current employee
Billing (Current Employee), Syracuse nyAugust 25, 2013
Cons: everything
The management is terrible. They try to force you to work weekends AND holidays and will write you up if you don't. No pay increases. Terrible leadership.
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love the job site
Security Specialist/FTO (Current Employee), columbus, ohioAugust 18, 2013
Pros: people
Cons: pay, no advancement
love the people I work around. company has no advancement and benefits are not the best.
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Place is a joke...
Emt (Former Employee), Indianapolis,InMay 26, 2013
Pros: meeting new ppl
Cons: rude dispatchers, poor pay, being held over
Rural Metro is a joke.. you get paid less than woring at mcdonlads to save ppls lives.. Dispatch plays favorites and sends the ones they dont like to hell and back.. Ambulances are in horrible condition something is always breaking in them. I had one where the lights shorted out on an emergent run. The proper equipment isnt on the ambulances. When there – more... is a problem that needs to be addressed its passed on to like four ppl before you hear anything. And as for ppl who work there , some are really cool and others are rude and will start drama anyway they can. You also will get held over almost every shift.. atleast an hour or two. – less
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Get what you can out of this company then run like hell!
Former employee (Former Employee), USAMay 13, 2013
Pros: it's a paycheck....sometimes
Cons: everything!
Do what you got to do in these hard economic times but don't count on a career at Rural Metro! They are a corporation that couldn't care less about their employees or the people they serve. All they care about is stroking their contract holders and they are losing them as well! Forget about training. Your job is to beat the clock in order to keep the – more... contract holders happy, period! Favoritism runs rampant. When the workforce tried to organize, they took pains to union bust then gloated over the union losing (but by only 15 votes!). If you are a medic or EMT, be prepared to be held over. Remember, contracts first! Better keep your certifications up whether the company gives you time to recertify or not. Otherwise, you are yanked off of the schedule and lose pay! This company sucks on so many levels! – less
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Worst job in the world........
Had None (Former Employee), Granite ReefMarch 10, 2013
Cons: all of the above plus much much more
There is nobody available for training. Supervisors don't have a clue. Actually nobody in the building has a clue .... Nobody has a job description, people are rude and stand offish. Nobody has a name. Everyone smokes. Sweat shop atmosphere, Old equiptment,disorganized, unprofessionable, embarrassment....
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Horrible!
Current (Current Employee), ArizonaJanuary 29, 2013
Pros: benefits
Cons: everything else
If you like to work 10+ hour shifts 6-7 days a week then this is for you! The pay sucks the office smells and the management is a joke! They don't care if you have a life, kids, family, school, church etc you better be at work or it's an occurrence. Get enough and you'll get written up. I thought we were adults but here they treat you like a kid and – more... a slave! – less
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Avoid this company
EMT (Current Employee), Mesa, AZJanuary 9, 2013
Pros: $500 annual uniform allowance, interacting with different patients everyday
Cons: pay, equipment, hold overs, attendance policy
This company has the potential to be a company that is fun and that makes people want to come to work but unfortunatly, Southwest doesn't think that's important. Here are the issues:

Pay: Pay is pathetic but pay isn't what we got into this business for in the first place so that's okay. We USE to have an annual bonus to look forward to but that was – more... taken away. You might think with how much money is made that we would get holiday bonuses...NOPE! Southwest gives oreos and cinnabons to crews on the holidays.

Management: Some managers are good and some are not. That's about it.

Dispatch: Most of the time they do not know what they are doing and act like robots (like a lot of people do). Hold overs for IF crews have become ridiculous! Don't make plans after work because you will be getting a late call on the other side of town and dispatch doesn't care what you have planned no matter how important.

There are many other issues but I would say those are the major ones. If someone high up on the food chain at Southwest Ambulance sees this (I doubt it) but if by chance there is... PLEASE realize that morale is way down and we need a boost...a big boost. Giving us oreos to say "good job!" doesn't cut it. We all work so hard and it would be nice if it were recognized and you hire more people to take the load off crews that are held over on a regular basis. – less
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Treated like a robot
EMT (Current Employee), Cleveland, OHDecember 20, 2012
Pros: fun people to work with
Cons: poor benefits, poor supervision, poor equipment. they expect you to sell your soul to this place.
It is ran pretty much the same as any other private ambulance company. The hours are long, the pay is terrible, and the equipment is old. As soon as you walk in the door you have a call waiting for you. The ambulances are old and unreliable. Most of the trucks have over 300,000 miles on them.
Supervisors are incompetent and lazy. Trying to get new uniform – more... shirt/pants is a major hassle. We are given 8 points a year. If you call off, are late you lost a point. If you come in on a day off or hold over past your off time to run calls/help out. You receive nothing in return.
Higher ups promise to fix problems, but its all talk. They do however throw a lunch for employees a couple times a year. But you never get to enjoy it because you're out running calls. Instead of the hard workers getting lunches, the corporate and office people get the lunches (along with their hour long lunch breaks).
Like my title says, you are treated like a robot. – less
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Anti-employee, no promotions, no union
EMT (Current Employee), Mesa, AZDecember 19, 2012
Pros: $500 uniform allowance.
Cons: an absolute catastrophe of a company.
The average EMT lasts 4-5 months at SouthWest. Pay is horrible- pretty much same as any other EMT job, but they got rid of the annual raise. Plus, they got rid of the union as well- not that it did any good, taking $60/month while doing nothing for the employee.

SouthWest offers little or no chance for promotion. Performance is always penalized; there – more... are no benefits to going the extra mile. For example- employees are given 5 "points" per year. If you're late clocking in a minute, you're docked a point. But- if you're called up and asked to come in and fill in on a shift, you're not given a point. It's strictly penalties all around.

Managerial decisions come and go, usually as a flurry of memos that appeal like 8x11 white snowflakes falling around the office. They last a week or two and eventually get shoveled away. Don't like a new managerial decision? That's OK; it probably won't last, same as any other new policy.

Duty office doesn't do its job. Ambos come back trashed with open bins, never get checked out by duty office so oncoming crews have to clean up after others. Ambos are missing state-required equipment. BLS units aren't even given AEDs.

Dispatch is an unmitigated disaster. I'd take a pay cut just so they could get a little more oxygen over there.

Medics and EMTs should avoid SouthWest Ambulance as a career. They're fixing to sell the company again sometime here in the next year, so they're looking at getting rid of the pension plan, too. – less
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started out as a file clerk ended up becoming Data Entry clerk
Data Entry (Former Employee), Phoenix, Az.March 15, 2012
Pros: hour lunches
Cons: full medial
Got this job through manpower temp. service. Responsible for cash posting payments to patients account. 1997 Southwest Amblance Corp. and Rural/Metro Corp. merged.