I began my job at Rush Enterprises within the Management Trainee Program, a program where recent graduates with aspirations of attaining management positions within the company can learn first-hand knowledge in each separate department. The departments are arranged into New Sales, Used Sales, Parts, Service Desk, Body Shop, and Mobile Service.
I was placed in Mobile Service before even completing my six-month trainee program. The Mobile Service department oversees 17 technicians that have their own repair vehicles and serve customers broken down on the side of the road, or are located at a customer's base location, where they can service each truck in a customer's fleet as needed. After spending three months as a service adviser opening repair orders, posting technician's labor, and parts, I made the move to more of a customer interaction-based role. I then spent about 8 months communicating repair information, job completion status, and arranging for payments from several different customers, whether they be a corporate customer, or owner/operators. I then was eager to learn more aspects of the service of our customer's vehicles, so I dove into the warranty portion of the business, where I had to analyze which repairs were warranted, special programs that certain customers would be involved in that would extend the warranty on their assets, or even which parts associated with a repair that are eligible at certain stages of a vehicle's life.