Remote locations have quotas that are unreachable for all team members. The AR department is absolutely terrible. The one bright spot is that generally Russell is good at hiring good managers to work for that are friendly and helpful.
varient hours, changing pay scale, bad internal office work force
Sales Representative (Former Employee) – Mount Pleasant, MI – May 15, 2017
the manager at the russell cellular in mount pleasant is horrible. She forces things on customers and has an attitude with them if they do not buy the item. This manager also has a very bad attitude with her employees by talking to them in a disrespectful manner and is also very very strict about tiny things. I would not recommend working here due to the hours you have to work and the horrible manager that is there currently
Sales Associate (Former Employee) – Fayetteville, AR – May 13, 2017
In my store, I was the newer guy on the block, the manager there had no business being a manager. She knew the business and how to run it technically, but her people skills were highly erring on the edge of nothing. She would play on her phone constantly, never gave her employees the time of day and the only time she talked to her employees was the times that she got burned by the dsm when we would do something incorrectly. Nothing in terms of motivating the employees, only reprimands with little communication. You will not be talked to about the things you do wrong, you will be publicly reprimanded, and you will be fired without warning. Stay away from this company, absolutely horrible.
50% accessory discount, laid back due to little traffic from lack of advertising
Cold calling prospects, unfair and unprofessional management, low skilled store managers. Overall unprofessional, do not work here.
Wireless Sales Specialist (Former Employee) – Ponca City, OK – May 8, 2017
I loved working here. The environment was great and customers were generally easy to please. Of course, with customer service, not every day is a walk in the park. Hitting numbers wasn't easy all the time and I think the company should have been more understanding in that aspect. Also, cold calls were awful. I personally hate receiving them so making them was very difficult for me.
I worked here and I have never seen such bad favoritism. That's not the kind of boss I want. I think every employee should get the same respect and you don't here. Everyone deserves some kind of positive feedback even if they are struggling to meet goals...not just being told you are incompetent.
Store Manager (Former Employee) – Villa Rica, GA – April 24, 2017
This place will set you up for success then fire you for no reason. Use social media? Definitely steer clear of this company! You district manager will require you to work off the clock or else you'll be written up. Your teams will fluctuate and you'll be expected to hit unrealistic goals because once you're set up and successful they make sure you fail. Don't expect a store bonus either because they'll make sure there's changes when you least expect it. Please don't work here. There's far better positions than this awful company... run don't walk away!
I worked here for over two and a half years and they let me go for not meeting goals. Over time, the pay got lower and the expectations got higher. The current infrastructure does not meet the demands. Inventory is often very low for products consumers want. They have phones on special but do not carry accessories for them. Management is incompetent and way too demanding as a result of them not meeting their goals and their inability to correctly motivate people. Store management is grossly underpaid and therefore does not care. That is if you have a manager at all. Avoid this company at all costs. Work for another retailer that will treat you with respect and pay you what you are worth.
Wireless Sales Representative (Current Employee) – Fort Scott, KS – March 21, 2017
Most reviews state that RC is a poor company to work with. Although there are faults here like every company, RC's goal to work with their employees. My DSM is always willing to work with his employees through financial & family hardships.
Family Orientated, works with their employees
Poor wages, no 401K or other retirement plan, not enough Company paid holidays
Manager (Former Employee) – Florida – March 8, 2017
save yourself the waste of time and there's no money to be made here this company will steal from you in order for them to hit goals that will take away hours your work to be on budget but expect you to work of the clock with no pay
Very cheap and irresponsible don't help anyone at all here
Terrible Place to Work, Not even a good in between job!
Store Manager (Former Employee) – Paris, AR – March 6, 2017
This company doesn't care about the employee's that work there. The culture is we can get another person off the street to replace you if you don't meet the unrealistic sale expectation. If you like to be threatened with write ups, and/or termination it might be the job for you. All the stuff they tell you when they hire you is false! We believe in our people, and we believe in training is true only if you hit your numbers first. I WISH I WOULD HAVE READ THE REVIEWS ON THIS COMPANY BEFORE I TOOK THE JOB!
There are none
Upper Management, Rotating Hours, and Unstable Job
Sales manager Butler MO (Former Employee) – Butler, MO – February 16, 2017
Do NOT work for this company. You will never get paid correctly. None of their promises of promotion within or commissions are true. I am verified one of the best sales reps Verizon has ever had & I gave them a chance & opened their Butler store. The district manager is unprofessional to say the least. There is no upper management above the DSM. If you have a complaint against the DSM the company will retaliate & fire you. If you buy their insurance they will take premiums out of your check but you won't have any insurance until you try to use it & then find out you have none & then complain. But as soon as you complain about it they will retaliate & fire you. I recommend working for Cellular Sales/Verizon, the one located in Nevada, Pittsburgh, Iola & Clinton if you want to make any money & be happy.
Assistant Manager (Former Employee) – Newport, PA – February 15, 2017
I worked for this franchise for 3 years. the hours are long. you are expected to hit a certain goal for sales and if you don't they will fire you. you are expected to change your work schedule at last minute. turnover rate is terrible. you will see one person a month leave this compay. the only reason I stayed is because of the pay. they do not take family emergencys as an excuse for not comming in. they only enforce rules and policies when they feel like it (to whom they wish to fire). I have been through 6 managers in one year.
Assistant Store Manager (Former Employee) – Michigan – February 3, 2017
Where do I begin. Terrible pay, no job security and stressful. Even worse is the management, no support constantly nagging and threatening. Turn over rate in ridiculous in two years my location went threw at least 30 employees. The culture is sink or swim. I was one in the top selling sales representatives in the company and didn't even break 25k a year. Sad really I wouldn't recommend working for Russell Cellular.
There's not enough room to fill this question out.
Sales Representative (Former Employee) – Sparta, IL – December 7, 2016
Very poor management. Was promised stuff during my interview only to start work and everything changing- especially hours! Stressful environment. DM rude and disrespectful. Commission is an absolute joke and now they have changed the policy again. Long shifts away from family to turn around and not get a check worth anything. I do not recommend this company at all! It was a waste of time! And they wonder why they can't keep employees!
Wireless specialist (Current Employee) – Grayling, MI 49738 – November 25, 2016
Upper management is a joke, but on a store level I love it. (Aside from my DSM) Very fun environment in my store, but the commission is a joke and there are a lot of restrictions and such that are absolutely ridiculous. Also they treat you like a toddler.
Coworkers, You get paid to watch Netflix, and Its a job
Upper management, Not family friendly, Frequent schedule changes by DSM