For starters, I worked there twice. Once as a contractor and once as a full time employee. Both times I experienced the same problems in different departments. Their IT team is a joke compared to other companies I've worked for that rely on well functioning equipment to get their job tasks done. Next, their management team is also a joke. Instead of having well rounded, dedicated supervisors they tend to gossip, promote their weekend drinking buddies that may/may not deserve a promotion, undermined legitimate complaints and can be extremely unethical. I left because the nurse I worked under with the same credentials as I was more interested in maintaining some sort of power trip and finding ways to under mind other nurses who were actually doing a great job. Her boss, although aware of the many complaints about this nurse/ supervisor was obviously too whimpy to take care and manage the problems. As a result they lost about 3 nurses who could not work under those conditions. Its sad. Many of the nurses that left genuinely cared about their patients and would have gone out of their way to assist their patients at the call center but the dynamics was terrible and any productive suggestions were quickly undermined by under qualified managers. If not for poor management it would have been a decent job and they could accomplish a great deal more.
PTO time was generous
Disorganized/ extremely poor management