Pros: co-workers, hours, customer relations, pay, cr
Cons: lack of support from upper mgmt, focus change : cs to money
Worked from 8-till whenever my work was done for the day.
Dealt with phone calls, walk ins, maintaining customer relationships with past buyers while trying to fulfill an average quota of selling 20 units per month.
Everyday I learned about the mechanics of the trucks being sold would learn about different businesses of people who I was selling to.
– more... Every day there were unlimited things to be learned. I feel like I took full advantage of every opportunity that presented itself.
My coworkers were great. When you work in a small office you really become more of a family. We had a phenomenal relationship and would have dropped anything at any point to help one another out.
The hardest part of the job was the frustration of upper mgmt. not necessarily understanding what we did in the office on a day to day basis and how much was expected of us. Often times, without their full understanding of how much work was already on our plates they never found it to be a big deal to keep adding and adding which constantly took away time for us to focus on the customer and real job which was to sell, sell, sell,
The most enjoyable part of my job was serving the customers. To be able to help someone purchase a truck that will then allow them to be employed and make a living was one of the best feelings in the world. One reason I was no longer proud to work for Ryder was because they were tying the hands of the vehicle sales manager’s ability to help a customer if they were having any issues with a truck that you had just sold them. When I first started they were customer service focused and by the end of my time with Ryder they were more concerned with financials and their own wellbeing, even when we promise "road ready" equipment. – less