Fast-paced goal driven environment where multitasking is essential.
Pros: very little micro-management, flexibility of developing your own work style, being able to adjudicate claims and receive immediate feedback from all parties involved
Cons: outdated resource, high number of indifferent customers
My day begins with checking emails, tying up loose ends from the previous day, and organizing and prioritizing the files that need to be addressed that day. Once the phone calls start coming in, I do whatever it takes to advance the status of the claim, regardless of whether it is my claim or not. I find myself working during my breaks sometimes, or missing my breaks altogether, in an attempt to stay ahead of the consistently growing claim load.
I learned how to increase my multitasking and organizational skills; how to effectively deal with adversity and ambiguity; how to strategically overcome unforeseen obstacles; how to polish up my leadership skills; and how to thrive in a cohesive team environment.
I learned a great deal from the management team, especially my direct supervisor. He was extremely goal oriented, teamwork driven, and very organized. He invested a lot of time encouraging me to develop my leadership skills and further my education (which I have) because of the potential he saw in me to be a top level manager and much more.
My co-workers all had different qualities that made them effective in their own right. I enjoyed working with my teammates and building a strong department with each of them.
The hardest part of my job was maintaining a manageable work load with resources that in some cases, were outdated, and a progressive spike in business that grew faster than the number of new hires.
The most enjoyable part of the job has to be facing the challenges and obstacles head on, immediately coming up with strategies to counter the issues at hand, and the rewarding feeling of accomplishment when my goals have been met and exceeded.