Wonderful learning experience
Help desk for high level security networks (Current Employee) – Oak Ridge, TN – December 7, 2015
A typical day at work includes Active Directory functions such as unlocking account and password resets, along with McAfee recovery, general browser troubleshooting, mapping network drives, software pushes and installs, software troubleshooting, ActiveX and ActivClient installs for Hybrid Token programming, email encryption and VMWare troubleshooting to name a few. Fast paced and demanding environment, knowledge filled and a great learning experience.
Hardest part of the job is learning the different software users use and the programs we use to help the customer on the go. Which is also a very good way to learn. The best past of the job is helping a customer resolve their problem and leaving them happy that you were able to fix the issue.
Time restraint to resolve customers issue