Supervised a team of 12-15 agents to provide the best customer support possible. Ensured my team followed all policies and procedures to correctly and efficiently troubleshoot customers technical issues. Encouraged continued growth, knowledge, and team camaraderie. Mentored newer supervisors, on coaching, policies, product knowledge and resource utilization. Also managed any issues with the tools, gathering data, working with multiple departments in management and IT, to find the best solution.