Professional business oriented.
Pros: always room for advancement.
Cons: working against the clock.
Check in with the Renewal Retention manager. Collected stack of work load (customers) and started reviewing there account balances. Called customers to talk about there accounts. Scheduled an appointment to explain their outstanding balance. If need be, drive to customer's resident to collect their payment. At the end of the day I would process all accounts i have received payment on and adjust there information by logging into the system. Then i would extend there accounts to accommodate their renewal.