Production Support Specialist
Production Services Specialist (Former Employee) – San Francisco, CA – May 25, 2014
A typical day involved completing the scheduled tasks from the production runbook I was tasked with maintaining as well as triaging and closing bug tracking tickets. There were around 70 daily, weekly, and monthly tasks many of which were interdependent and time sensitive. This could consume anywhere from a third to three quarters of my day depending on which tasks were scheduled. Remaining time was allocated for meetings regarding ongoing projects, fixing, updating, and optimizing of processes for scheduled tasks, as well as fielding reporting and ad hoc data analysis queries from various departments within the organization. I obtained a broader knowledge of SQL concepts working with an enrollment population of 60,000 members as well valuable knowledge in excel for identifying duplicate records as well. Most of all, I learned how to manage my time and allocate blocks for specific tasks in order to complete a rather staggering workload. The most challenging aspect of the position was managing the sheer volume of work while constantly receiving new requests. The most satisfying aspect was completing a new report, or correcting an error in the database that restored a member's eligibility, thus allowing them to receive services.
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extreme diversity of tasks that required a constant shifting of focus