It is always a good feeling to assist someone. Working with SFMTA is full of adventure each and every day. At times it can be very stressful with the angry customers. But with time, patience, listening skills, and understanding, you will end up with a win-win situation. But not in the eye of the customer if they end up having to pay for something they truly to do not want to, but understands they have to with full explanation without putting them down.
Most management are willing to work with you in situations and have an open door policy. They are happy to be on fist name basis as well. They are wiling to assist you in any way and give you options for situations if needed. They also are willing to help you succeed and progress in your endeavors as much as they can. The downside is the politics of working for the City.
Most co-works are easy going and great to work with. Even those that I've supervised. All working together as a team from different units and getting full understanding to be able to assist the customers the best way they can. At times we are at odds, but again with full explanation and understanding, it works itself out with most.
The joy of working with such great people helps the days go by. I've made good friends along the way when they thought me becoming a supervisor would change who I was. True caring people in the workplace truly does help when your feeling low and it helps when you know one another well and can cheer and encourage each other. It helps in the environment we work in daily.
At times there is not enough support from management or other workers in other units which can be very frustrating when your trying to help a customer, employee, or make changes for the better.
By working here, I've learned more about the City and it's politics, as well as parking and traffic that I would never even thought of. I've learned how to calm down much more than I did dealing with difficult situations and hard core type people. I've been in position to learn or enhance customer service skills, supervisory skills, communication skills, and apply what I've learned from college as well. Learned how to post time in computer systems and more about spreadsheets. I've also learned more about leadership in a difficult work place where most customers come in on attack.