Pros: Once your past probation, your job is stable and benefits are great!
Cons: Union and large scale environment don't expect to move projects too quickly.
I open and close tickets to resolve Active Directory, Identity, Security, and automated workflow requests. SJSU is massive in terms of number of networks, systems, applications, staff, faculty, and complexity. It took me 10+ years to be comfortable with various departments across campus, give yourself time to get to know everyone; otherwise, expect large delays on projects.