A SMARTECH Field Service Technician works independently, in communication with a Customer Relations Coordinator, to provide installation, maintenance and repairs on equipment in a designated territory to assure high levels of customer satisfaction.
Essential Job Duties:
Provide on-site tech support to include installation, maintenance and repairs of desk tops, laptops, and peripherals.
Instruct customers in the operation and maintenance of their equipment as needed.
Maintain open lines of communication with assigned Customer Relations Coordinator (CRC) to ensure customer satisfaction and meet Service Level Agreements.
Track and insure return of all parts
Provide CRC with required call closure documentation and necessary reporting.
Resolve customer issues using superior customer service and communication skills.
Must be authorized to work in the United States.
Must be a local candidate with knowledge of the geographical area and be available for immediate hire.
Must have a valid driver license and reliable transportation.
Must take and pass a comprehensive background check to include 7 year criminal history, drug screen and driving record.
Must be able to carry and/or lift tools, kits or parts of up to 50-75 lbs.
Must have ONE of the following basic qualifications:
2 year (or greater) degree in electronics or computer technology
High school diploma or GED with at least 2 years of PC hardware repair experience in a customer field environment.
Previous military experience in an electronics related field.
Excellent customer service skills and a desire to achieve high levels of customer satisfaction
Must have an ability to work with minimal immediate supervision.
Ability to organize and prioritize service calls in consultation with CRC in order to meet overall needs of our customers and Service Level Agreements.
Ability to follow necessary documentation, call closure and parts tracking processes and procedures.
Ability to document and maintain accurate time and mileage records.
Dell certifications preferred.
Strongly prefer candidates with EMC, Clariion, Centera and/or server experience.