Operations Manager
SMG Lynnwood Convention Center - Lynnwood, WA

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POSITION: Operations Manager
REPORTS TO: Director of Operations & Event Services
FLSA STATUS: Exempt Salaried Employee

This position directly supervises and coordinates the operations of the venue’s set-up & housekeeping operations, technical services and facility maintenance program. An ideal candidate will possess previous experience in event facility operations with a background in technical or trade work.


  • Supervises, schedules and directly participates in all aspects of venue operations, including facility engineering (HVAC, Electrical, Plumbing), technical services (A/V, connectivity, PBX, networking), event set-up, public safety; security and custodial services.
  • Supervises and Directs the facility’s changeover and custodial staff (The Go-To-Crew)
  • Performs routine maintenance and repair tasks throughout the facility.
  • Oversees maintenance of the mechanical systems.
  • Serves as the general technical expert for the building
  • Along with the Director of Operations, serves as a liaison with maintenance service contractors
  • Coordinates the operations activities with other building departments and contractors.
  • Oversees and assists with the installation of event related A/V equipment
  • Assures facility readiness and smooth operation of events.
  • Helps to develop and implement facility rules, policies and procedures.
  • Provide clear, concise, and timely communication to other departments.
  • Ensures that operations department receives pertinent information for most effective use of the facility and staffing.
  • Assists with the creation of RFP and RFQ documents
  • Responsible for the administration of facility maintenance software
  • Assists in the preparation of the Annual Operating Budget and Capital Improvement Projects
  • Assist with special projects such as construction, remodeling or major repair. Works with outside vendor/contractors to assure compliance with contracts and safety requirements.
  • Anticipate problems and appropriate solutions. Investigates, analyzes and resolves operational problems and complaints.
  • Orders and monitors operations consumable supply inventory
  • Oversees OSHA/WISHA compliance and building safety program
  • Serves as Manager on Duty as required.
  • All other job duties/responsibilities as assigned


  • Directly supervise the facility changeover and custodial staff (Go-To-Crew)
  • Hires, trains and schedules part-time changeover staff.
  • Monitor payroll and vacation for Go-To-Crew Staff
  • Completes annual performance appraisals
  • Develops and implements policies and procedures for Go-To-Crew.
  • Directly supervises changeovers as needed
  • Attend internal meetings in support of facility operations as needed


  • Bachelors degree from an accredited technical college or university in industry related discipline preferred
  • 2-3 years of industry experience in event facility operations or similar industry
  • Previous experience with audio/visual equipment, PBX systems, connectivity and computer network administration
  • Additional experience may be substituted for education.
  • Previous work experience in a trade profession preferred.
  • Supervisory experience preferred.
  • Ability to frequently work extended, often-irregular hours, including nights, weekends and holidays as required by the events.
  • Must be 21 years of age or older


  • Excellent technical knowledge
  • Superior aptitude for problem solving
  • Professional appearance, presentation and work ethic
  • Flexible and creative
  • Ability to quickly learn new systems and information
  • Ability to work independently with varying levels of direction
  • Outstanding written and verbal communication skills
  • Excellent interpersonal, organizational and customer service skills required.
  • Proficient computer skills (i.e. MS Office Suite)
  • Ability to multi-task and meet deadlines under pressure


  • Must be able to climb up and down ladders & stairs
  • Must be able to work on elevated platforms
  • Must be able to work for long shifts
  • Ability to lift 30lbs. unassisted
  • While performing the duties of this job the employee is regularly required to sit and stand for long hours and walk the facility regularly


  • Valid CPR/AED-First Aid certification required within first 6 months of employment

This position offers a competitive salary and benefits package.


Cover Letters and Resumes may be sent to:

HR Department
Lynnwood Convention Center
3711 196th Street SW
Lynnwood, WA 98036

SMG is an Equal Opportunity Employer M/W/D/V