Business Analyst (Current Employee) – Southlake, TX – September 14, 2016
This place is very strange. On the outside it looks like this great company but once you are inside it's cut throat, there is no familiarization training, it's learn as you go. One airline runs the AS side of things which leads to losing customers. Performance reviews are based on heresay, the manager who you report to has little say, they go in front of a committee. If you are not in the cliques they won't know you and if they don't know you, your score will be low and you get no raise or profit sharing.
You are expected to work 14 hour days to accommodate that one airline, and other projects/customers go by the wayside. You have to work on Sundays and holidays to accommodate THEIR lifestyle and religion. You are thrown into things without training, with managers that are not trained and expected to do a stellar job. Things are not good right now for Sabre, the pipeline of work is going to by dry after 1Q 2017. Work from home depends on your manager. Some employees get permission to move to Florida and work remotely, and others have trouble getting a week to WFH because of personal issues. It's all about who you know not how much you can do.
Cliques, incompetent managers, forgetting about all customers
Fares Analyst (Former Employee) – Soutlake – August 22, 2016
I worked the early morning shift. I learned a lot about travel agencies and cruise lines. You could work at your own pace within specific deadlines. Reduced costs traveling on American Airlines, especially for international travel.
There was a history of belittling the employees that were not favored and and punishing those that were not "good enough". Management barely knew what we employees were up to and regularly ignored instructions and emails. No consideration for professional growth or development was given by management and most requests for information or guidance were ignored if you were not one of the favorites. The most difficult part of this job was trying to find a reason to care about the work since it was obvious no one from management did. The most enjoyable part of the job were the coworkers. They were all talented people who put up with too much.
Senior Principal Consultant (Former Employee) – Southlake, TX – May 27, 2016
Sabre can be a wonderful place to work, however there are a lot of morale and political issues that can also make it a difficult environment. There is certainly a 'good old boy' network in place that makes advancement difficult if you are not part of the in-crowd.
Unlawful Detainer Specialist (Current Employee) – Beaumont, CA – May 23, 2016
Providing clients excellent customer service. Although we are not attorneys and The Eviction Center is not a law firm, based on our experience, we can advise you on what we have done to help others in similar situations.
This is a great place to work with wonderful people to work with.
Lead Reservations Sales Agent (Former Employee) – Southlake, TX – February 9, 2016
I worked in the evening, We were an inbound call center for hotel reservations. Typically most days started with doing the daily reports, tracking agent stats and then handling customer service issues from the overnight and daytime crews. I was very customer service oriented so the harder ones would be saved for me. I had a knack for deescalating irate customers. I would also have to take inbound calls depending on how busy it was. I spent time almost every day coaching and talking to agents. I interfaced with our hotel customers as their main contact besides the account manager and trainer in our call center. I was well liked and respected by them. We had several groups in our call center. We had very little turn over in my group and the longest tenured agents. We also had, by far, the best attendance, as a group, in the call center. There were 12 perfect attendance agents in the entire call center last year and 10 of them were in my group of 14 agents. I wouldn't even miss work for ice storms and neither would most of my agents. My group and I took immense pride in our attendance. We had a really fun group. Agents wanted to come to work. We had a really good trainer in our group. She was a lot of fun too. We would take agents on that the other groups were ready to fire and make them into some of the most productive agents in the company. Agents really wanted to transfer into our group. I liked coming to work. It was good to see everyone. I think that was the best part. We had a good management staff that made all of this possible. It wasn't all fun.more... There was a lot of work to do and getting it all in by the end of the day was pretty tough. The hardest part, I think, were the month end reports. The hardest part of that were the agent reports. Getting it all done in a timely manner made me pull my hair out sometimes. I'm sure I wasn't alone. I think just about everyone is squeezed for time at the end of each month Overall, a great place to work.less
Good people to work with, beautiful grounds around the office and, most importantly, ample parking.
It was a call center so it was open 24 hrs a day 365 days a year. We had to work on holidays, nights and weekends.
Principal Software Developer (Current Employee) – Southlake, TX – February 8, 2016
Sabre doesn't understand the Software Design Life Cycle (SDLC) and the Back office lead had no technical experience. I provided all of the skill to get the job done and it was an uphill struggle. In the end, the budget got cut all of a sudden and the team was wiped out except for the lead. It provided good experience and it will help me when I move onto my next position.
Program Analyst (Former Employee) – Lakehurst, NJ – January 30, 2016
The entire company is garbage and they are a bunch of sneaky, unprofessional, unethical, and slimy people. They don't deserve any stars. I really hope what to happen to me does not happen to anyone else! I'm so glad I've moved on to BIGGER and BETTER things!
Civil/ Electrical Foreman, HVAC field technician (Former Employee) – Champaign, IL – January 22, 2016
As stated before this is a great company with lots of opportunities to advance and further your knowledge in telecommunication, excellent co-workers, and managers. Great Benefits as well. It is a fulfilling job. On the other end though, it is a demanding job which is just part of the business and can be tough on family.