Call Center- Nightmare enviorment w/no stability or room for advancement unless you're a Manager/Supervisor Favorite!
Call Center Rep II (Former Employee), Call Center North Highlands, Ca – February 5, 2014
Pros: co-workers stick together, employees make the call center enjoyable
Cons: manager/supervisors (to much favoritism), to many women vs men!
My overall experience in the Safe Call Center was sub-par. Without my other department co-workers, I would've never lasted as long as I did. To much micro management/favoritism when it comes to the Managers/Supervisors! Supervisors have NO personal care for employees. Amy Copper only cares about her #'s vs. Employees. Amber Mitchell Asst. Manager of – more... Call Center had to much favoritism and B.S. you all the time! The Call Center environment was poor with too many kids being hired. Unprofessional attitude, no proper training. Turnover is EXTREMELY HIGH! Supervisors/WTL Nicole Smith, Elise Page, & Brandy Powers, find any way to snitch anything about you if they don't like you. Not a fun place to work. Great supervisors were Tiffany Whitaker, Marisa Root & Ashley Wagner! – less
Marketing (Former Employee), Sacramento – January 26, 2014
Pros: fun work
Cons: managers that shouldn't be
People in admin leadership positions that shouldn't be. Department manager is scattered and either offers no direction or takes over projects. Unkind and has made people cry numerous times with inappropriate behavior. His assistant treats everyone like they are 16 year old fast food workers instead of professionals. Both need a Dale Carnegie course – more... and some training .. And maybe some Xanax. – less
Helping members acheive a greater financial well -being
Account Service Representative (Current Employee), Granite Bay, CA – January 15, 2014
I typical as an account representative was a busy one. On my down time I would be working on audits and calling members to follow up on my product pipeline or any leads I was working on.
Throughout the day I would help out on the teller line to try to bring in more business for myself as well as help the tellers. I would also approve a lot of their – more... transactions so I work very close with the tellers.
I have members sitting down to talk about their accounts, open up new accounts, apply for loans, and honestly just to talk as well. I build great rapport with our members which is why I am so successful, they tell me how their children are doing, where they went on vacation, how their weekend was. I gain their trust so when it does come to any suggestions I may have as to their financial well-being they are more open, in return, it helps me to be successful. – less
Management (Former Employee), Roseville, CA – December 10, 2013
Pros: recognition for top branch performers
Cons: no consistency within departments and branches
Was a great company until senior management changed. New management did not know what was going on in branch environment and also did not support their employees. There was not a "typical day" because most branches were so understaffed that we had to perform many jobs at the same time. I learned a great deal of valuable banking duties, regulations and – more... compliance situations. Co-workers are the best part of this job! Pay is not great compared to the financial industry as a whole. – less
Real Estate Loan Processor III (Current Employee), North Highlands, CA – November 14, 2013
My job consists of dealing with many parties on a daily basis (member's, underwriter's, loan officer's, and agents) to close real estate loans. My job can be stressful at times but always keeps me challenged and on my toes :-). I really enjoy my job because it allows me to put people at ease during one of the most stressful times of their lives (buying – more... or refinancing a home). – less
Account Service Representative (Former Employee), Sacramento – August 23, 2013
When I started with SAFE I was so inspired during the first 2 weeks of training. Once I got to the branch, I struggled a lot with the coaching and development of the management. As time when on, I realized that it was nothing that I had hoped it would be and found myself very disappointed and unhappy.
Fun and Enjoyable work place interacting with credit union members and co-workers and managers.
Administrative Assistant (Former Employee), North Highlands, CA – May 9, 2013
Pros: interacting with credit union members and work staff and management.
Cons: short breaks
Enjoyable and entertaining work day working with the staff of the credit union and interacting with credit union members every week. Learn to work the front line and back office work area of the credit union.
Call Center Representative (Former Employee), North Highlands, CA – April 30, 2013
Pros: a lot of free lunches for making goals or dealing with an extra hard day
Cons: the micro-managing
A typical day would consist of coming in, getting logged into the system and take member calls. During any downtime, if any, I would check on the status of our team goals and member call backs. I took a lot of knowledge about banking from this job, anything from loans to simply banking procedures. The management was good just very micro-managed but – more... overall pretty good. My co-workers were great, there made everyday worth coming in. The hardest part of the job was taking a customer complaint call and trying to get a sale by the end of the call. The most enjoyable part of the job was the medical, dental, vision and 401K benefits. – less
Teller (Former Employee), Citrus Heights, CA – March 28, 2013
Pros: the boss would buy us coffee when she would come in to get the deposits.
Cons: switched positions with the other employees
A typical day at work was putting up all the signs for advertisement and making sure the workplace was clean. I learned how to count cash correctly and handle customers properly. My co-workers were awesome, i had learned a lot from them. There was not a very hard par to the job. The most enjoyable part of the job for me was that while i do my job, i – more... was also having fun. – less
Teller (Current Employee), North Highlands, CA – January 19, 2013
SAFE is a great company to work for. Salary is not great. Management is pretty good about trying to keep their employees happy but a lot of mico managing. I enjoy most of my coworkers but have a few that just don't work hard enough.
Member Service Associate (Lead) (Former Employee), Sacramento – December 11, 2012
Train new employees and provide assistance. Respond to all inquiries, suggestions and concerns timely and courteously. Perform clerical work and provide administrative support. Accept and process deposits, withdrawals and payments according to policy.
Fun and creative financial institution with great values
Member Service Representative III (Current Employee), Elk Grove, CA – November 26, 2012
I love working here, Since being employed in 2010, having had zero experience in banking, I am now a personal banker. To start, Safe creates a wonderful environment to work with excellent MGMT and even knowing executives on a first name basis. Employment is complete with benefits, profit sharing, vacation, sick leave, tuition reimbursment, community – more... events and just an over all great bunch of people to work with – less
This company is a good place to train for customer service and a sale culture. They do make it fun. Don't get me wrong its hard work but the training
Senior Service Representative (Former Employee), Sacramento, CA – August 6, 2012
Pros: they used to have great benefits
Cons: there is alot of mirco managment going on
The employees at SAFE really care for a person. Training there was very good. After 17 years making one mistake shouldn't be cause for dismissal however they have a zero policy for that high of an amount.