Pros: paid lunch, staff outtings
Cons: limited health benefits
A typical day consisted of handling clients and staff.
I began my day walking through the facility, greeting staff. I would go to my office and check emails that morning. I would answer emails, follow up with case management team in regards to their weekly and monthly case work. Every two weeks I had case management with each case worker. We will discuss each client and their progress. I would give my case workers direction for each client that will help advance their progress in the program. Housing, employment, child care, education, medical, and mental health is discuss with all clients and case manger team for better support.
I also interviewed potential clients to be accepted into the program.
I interviewed potential employees for employment. I have trained employees for all position on the site. I supervised over child care staff, case management staff and facility staff. I have conducted staff investigations, evaluations and terminations. I also assisted with daily function of the facility, client exiting and entering, security, janitorial needs.
I also was required to do all data, billing for agency and state audit needs, and manage physical cases.
I have learned that I can not help those that do not want to help themselves. My job is to continue to encourage and support.
As a supervisor I lead by example. I have an open door policy. I am very hands on and believe team work is needed to succeed. I enjoyed all of my co-workers. We have all become friends and worked well as a team.
Most enjoyable thing about the job is knowing that we are helping people that are in need for a varity of things. To see a client make progress means I have made a difference.
The hardest part of the job is when clients are not willing to work with staff or follow program polices.