Former account manager (Former Employee), Washington State – May 7, 2013
Company is as good as its leadership. Unfortunately this company only justifies mid to division (VP) level management decisions and will defend them to the end with their HR department instead of holding to the company's professed core values. Inconsistent leadership abounds throughout the company and is centralized in the NorthWest markets.
A company that has alot of advancement opportunities
CSR (Former Employee), Indianapolis, IN – April 28, 2013
Pros: great advancement and great management.
Safelite AutoGlass was a great place to work. I had a lot of advancements with this company. The management team that I had was great and if you were a hard, dedicated worker, they stood behind you 100% and helped you succeed.
Job Coach (Former Employee), Chandler, AZ – April 26, 2013
Pros: convenient locations.
Cons: read above.
I am a former employee and I'm not writing this because you may think I am disgruntled, I just would like anyone interested to know what they are getting into.
Whether it be in sales or customer service, YOU ARE EXPENDABLE!.
The pay is ok for the work, but the pressure from management is unreal. They micromanage from hell! If you go into sales, they – more... are completely out of line with rest of the market as far as pricing is concerned. This makes it really hard to sell.
You can do an ok to a good job there, but if they don't like you they will nit pick at everything to force you out of there. (I was in management, and they asked me to do the same thing with employees they didnt like regardless of their stats)
Just stay away from both sales and service. Way too many corporate politics and would have to get your nose super brown to get anywhere. Ok for single students, but thats about it. – less
Customer Service Representative (Former Employee), Dublin, OH – April 14, 2013
Pros: great benefits, liberal vacation time, fantastic management
Cons: not great pay
Provided customers with quotes for auto glass and exceptional customer service to meet customers’ needs. Experienced in areas of business from customer care, sales, and human resources (associated with recruiting, interviewing and hiring).
AUTO GLASS TECH (Current Employee), MUNDELEIN IL – March 17, 2013
i'm been working for this company for over ten years now, i know at the first two or three years were not easy, but after the third year things changed it may be because i started getting experienced or because i start to work harder. i'm an autoglass tech for many years and i can tell you than if you always complaint about the company you work for – more... it may be for two reasons number 1 you haven't find what you really want to do in this life or you are just lazy than you think than everybody have to treat you like king when you don't deserve it. SAFELITE IS THE BEST COMPANY I EVER WORKED FOR ALL MY BENEFITS, GOOD PAY AND WHEN I SAID GOOD PAY IS GOOD PAY, BUT YOU HAVE TO EARN IT. DO YOUR BEST, AND YOU WILL SEE DIFFERENCE IN ANY COMPANY – less
Call Center Review, Chandler AZ. you have to know someone
Employee (Current Employee), Chandler, AZ – March 12, 2013
Pros: easy to get hired
Cons: easy to get fired
You have to start on the phones, it's part of their test of worthiness. Which means everyone who moves up in the ranks must be indoctrinated in their culture - it also means that bright stars who have a management mind and common sense attitude don't last long enough to be promoted. To succeed and keep your job you need to show up on time every day. – more... That is the number one requirement. After that, read the script provided for you. Opportunities for advancement in AZ are extremely limited. Most other departments and divisions are in Ohio. Those who are close to people who moved here from OH have secured positions in management. There are some good people and some good times to be had, but don't go in there expecting a career, just a paycheck. Turnover is off-the-charts for a reason. I absolutely would recommend a job with Safelite to my best enemy. – less
Full Time employment (Former Employee), Chandler, AZ – February 21, 2013
Pros: taking first response calls
Cons: downsized to part time, and just let go
I really enjoyed working for this company, Loved working with the clients. I was deeply saddened to be let go as I was one of their Top employees, my ratings were 100% across the board, and many complements from customers that were extreemly satisfied. I was shocked when I was let go as they were only wanting Part time, and I worked full time. I was – more... not given the option to work part time, just let go. – less
They set a high bar for themselves. But, fall short completely.
DC Associate (Former Employee), Braslton, GA – February 1, 2013
Pros: you don't have to use your brain
Cons: you don't get to use your brain
They'll give you plenty of carrots to look at. While you go nowhere, and accomplish nothing. I was showered with promises. Of good pay, and benefits. From the second I walked in the door. (Mind you. I never saw any of it, come to fruition.)
I would come in, each day. Stand and wait on the floor for our Superiors to walk out of their offices. we'd exercise. – more... And then our captains would pick us for teams. (Seemingly at random, most times.) Then we would proceed to our designated areas. And that's it. You do get two breaks. But otherwise you stay in the same 100ftx100ft area all day(if not a smaller area). Which is extra impressive. Considering the building takes 5min. to walk from one end to the other.
There are a few good supervisors. Who seem like genuinely good people. Problem is. You never get to interact with them. I foolishly decided to, one time. And then subsequently got shaken down. By one, far less pleasant. For subverting their almighty authority. Even though, it is an "open door company."
Everyone who has been there for a while, get along great. But if you don't get along with ONE person. (especially if they are a manager, or in tight with one) Then you can be let go, without warning. On several occasions, I was confided to. With the information that a co-worker of mine, could "have" someone fired that they didn't like. And at least twice that I'm aware of. It DID happen. I unfortunately, was one of those people. I was let go, because "I did not meet their requirements." right after 3 brand new people were hired. And 5 people were let go. 1 of which was already hired on. (You have to start as a temp. It's the only way to work there.)
A week or two before I was let go. I was told, I would get to move up to a picker. (a fast track to getting hired, let me tell you. They have serious tents pitched, for people who can pick.) And coincidentally. An employee who had been let go a year prior, do to absenteeism. Was re-hired on. Not only did she get to bypass working in the back of the warehouse. (something EVERYONE has to do. Sometimes for 4 or more months.) But, she was put on a picker ahead of me. Something I had already been waiting a couple months to do.
Overall. Working there was a black hole of mind numbing, monkey level labor, high school level drama, And unfulfilled promises.
Feels good to let it all out. There's a whole Lot of wrong, going on there. Be warned. – less
auto glass technician/repair (Former Employee), Sarasota,FL – December 15, 2012
Pros: working alone
Cons: poor company overall, no advancement, poor management
Horrible place to work, no advancement what so ever after being with the company for almost 4 years, you are just a number in this company thats it and that is all!! the pay was ok, they never lay you off and let you claim unemployment instead they find something to fire you for and then they will deny you benefits!,It is all about them and them and – more... that is it,they do not care about your family nothing,if you call of your job is almost threatened,the company looks very organized and a great place to work for but it is not,when you complain or talk to your manager about something that is bothering you nothing is anonymous, everybody knows your business! WHO EVER IS HERE GIVING GOOD REVIEWS IS PROBABLY FROM SAFELITE CUSTOMER SERVICE OR MANAGEMENT!!!! they constantly add requirements but pay never goes up! they require you to keep a very clean uniform working in a dirty job! LOL yeah...right!, its like working construction and require you to keep spotless work boots and clean pants with a shirt tucked in..
please be aware!! and find out info before working for this mess!! consider your self warned!! – less
Workplace that treats their employees awful but offers great compensation.
Customer Service Representative (Current Employee), Columbus, OH – December 10, 2012
Pros: set schedule, bright work environment, shared desk, broken equipment
Cons: short breaks, inconsistent work practices, extremely repetitive.
I take inbound calls and process auto glass insurance claims on behalf of various insurance companies. I have learned to utilize many different software programs and my co-workers are tolerable. The hardest part of the job is sitting down for my entire shift and reading the same exact script repeatedly for hours. The most enjoyable part of my job is – more... clocking out for the day. – less
A typical day at work is me clocking in and taking phone calls from customers who need a glass fixed or replaced in their cars. I leanred a lot about cars that I never knew about, glass espcially. I love my supervisor. I had a few family emergencies and also was going through some things with my family that she always understood. I enjoyed being around – more... my co-workers as well. Everyone was friendly and nice to be around. It was hard to get adjusted to the numbers we had to meet. – less
If you install autoglass... no company will treat you better!!
autoglass technician (Current Employee), san antonio tx – November 10, 2012
Pros: gift cards.. bonuses..family orientated.. great insurance.payed holidays!! etc...
I have been in the business for several years.I have worked for other company's and I can say that Safelite is the best company to work for. You have to understand.. this is a trade.. there are several auto glass company's out there. Do you want the guy that puts in your window as fast as he can?? Or do you want a job that is guaranteed? its all about – more... attitude, quality , and customer service. I am a senior technician. I would not work for another company.. – less