Pros: free water
Cons: lack of routing skills from dispatch, unethical behavior encouraged by store manager.
They train and hire you as a trainee and make you sign a $6,000 promisory note for the value of traning/ tools provided, then months later they fire you without reason, other than that the company is downsizing. Terrible place to work! Very little professionalism between management and the employees at the shop where I worked.
DARRELL – April 9, 2011
BEWARE! They are having hard time getting people to work here. Pass a few computer based tests and lie on your answers to make sure you answer form Safelite's prospective. Everybody hired "part-time". After 1st week you are forced to sign up for 8-12 hour days, with reasoning we are running "ads" and need staff. I said NO, and job coach said you may as well sign up because "they" will keep bugging you till you do! Safelite will NOT put you on full time, I was told they don't want to pay benefits and make commitment. If you don't sign up for extra hours, the job coaches become VERY VERY critical of your performance and communication with customers. Different job coaches instruct you to "sell" in a different manner and have conflicting instructions. GET THIS: week 4 in bull pen, last hour in 6 hour shift, I am at 100% for day, unheard of. Job coach did say great job on last call. But, 1/2 later came over with clipboard and formal "call review" sheet and said after further review I did not do a good job on the call and had a list of several things I did wrong. That was the final staw, I told him I can't keep anybody happy, at 100% capture sell ratio for day and I quit.... PAY= $12/HR 4 WEEKS, AFTER WEEK 4 $10/HR AND ON COMMISSION. NOTE: many stipulations on earning commission. Not many do, they do not want to pay commission, it is a game, if they can get workers for $10/hr they will. Have to be logged in phone 90% of shift, at desk 10 min before log to log into cpt, one 20 min break during my six hour shift, if go to bathroom are asked if "going on breaK" made to feel guilty... Job coaches are mostly very very critical of wording to cust on calls. NO, I MEAN, NO POSITIVE FEEDBACK so have a tough skin. My job coach and I conflicted first day when in bullpen. She typed up a review my work in a word document while I sat next to her. She could not spell !!!!!!! I asked for new job coach, instead, they made her tell me she was sorry about being so rude. Setting like a factory, come in, sit down, log in take calls, log out go home. No meetings, ZERO ENCOURAGEMENT!!.