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Safelite AutoGlass
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116 reviews

Safelite AutoGlass Employer Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
Compensation/Benefits
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Easy , Read from a script, surf the web while you work
Insurance Claims Rep (Former Employee), columbus, OHDecember 17, 2014
Pros: easy, surf the web while you work
Cons: short breaks, monotonous
The hardest part of the job is the monotony. If you do not mind reading from a script and asking the same questions a million times a day, then this job is for you. The pay is decent considering anyone with half a brain can do it. And they are flexible
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ok company, ok pay
Repair specialist (Former Employee), Albuquerque, NMDecember 7, 2014
It depends on what you do there and the management has changed since I worked there.
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WAREHOUSE LEAD/ TECHNICAN (Current Employee), Metairie, LANovember 27, 2014
Pros: job security
Cons: pay is very low for what is it expected.
No advancement and the only way to advance is if one agrees to relocating to another state.
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Temporary position
Customer Service Representitive (Current Employee), columbusNovember 5, 2014
The position was temporary warehouse assignments. we worked in teams to assemble products. My day consisted of manual labor
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Lacking leadership
Contact Center Job Coach (Former Employee), Columbus, OHNovember 1, 2014
Pros: solid company
Cons: no work/life balance at all
Safelite is a growing company that has an excellent product and holds a lion's share of their specific market. Their process in the Customer Contact centers is easy for agents to learn. It's just very obvious that the business is all they care about.

Their management team is very demanding. There is nothing wrong with that but it amazed me how management – more... can walk through a call center and not say hi to any of the Job Coaches or Agents. They provide overtime and food to Agents to work extra during peak times and then expect Job Coaches to do the same thing with no thanks. The expectations of managing 30 associates is not in line with the pay provided or time management expectations. Their is no work life balance for Job coaches what so ever. – less
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Very poor place to work! Former employee
Installer (Former Employee), houston txOctober 23, 2014
Cons: all the above!
This is just about the worse place to work if you want to enter the world of auto glass. They have very poor training, and there methods are subpar! They claim to use good material, but they use the cheapest stuff on the market. Almost all there techs are inexperienced and lacking the skill it takes to complete a successful job. Very poor management, – more... low pay with no chance of advancement. no compassion for a family man, or for your personal life all together! BAD BAD BAD STAY AWAY!! – less
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its only seasonal
Chip repair tech (Former Employee), mesquite txOctober 12, 2014
the company is based on numbers and only numbers no room to grow
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Lack of training
Store Manager (Current Employee), Jacksonville, FLOctober 3, 2014
This is a company that is growing quickly, but lacks sufficient training for their employees.
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Very produtive
Repair Specialist, and technician (Former Employee), Greenville, NCSeptember 22, 2014
Pros: healthcare
Cons: long distance traveling
going out to meet your customers to perform a specific tasks. The most enjoyable part for me was the reward from satisfied customers.
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Love the fact that you can interact with new people everyday.
Installer (Former Employee), Yonkers, NYSeptember 9, 2014
Go in collect windshields or door glasses contact customers and plan your work schedule. Each day is completely different as the vehicles you get are different so installing or removing glass can be tricky but still very fun especially if you have a love for cars as i do.
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Nice Environment
Data Entry Clerk (Former Employee), Braselton, GASeptember 5, 2014
Productive workplace. Challenging when 20-25 truck came in per day. Management works well with their employees.
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Decent Job
Customer Service Representative (Current Employee), Chandler, AZSeptember 4, 2014
Pros: good pay, snack bar
Cons: strict attendance policy, short breaks
This job is a decent job for anyone who wants to sit comfortably in a long term position. I personally do not enjoy sitting at one place for multiple hours staring at a computer screen and not having much chance to rest my voice. The overall environment makes you feel like part of something larger, like a sheep in a herd. There isn't much focus on your – more... part, you almost feel as if you were gone nobody would really notice or care. – less
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Day At Safelite
Customer Service Representative (Current Employee), Columbus, OHAugust 25, 2014
Safelite is a fun job, it would be nice it we didn't have to read from a script but the day usually depends on how the call volume is.
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The job was satisfying and I thoroughly enjoyed going above and beyond to exceed customer standards
Customer Service Representative (Current Employee), Chandler, AZAugust 11, 2014
The job was satisfying and I thoroughly enjoyed going above and beyond to exceed customer standards
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Used to be a good place to work
Field (Former Employee), Field, OHAugust 6, 2014
Pros: some of the people
Cons: some of the people
Too many changes, no support, trying to hit a moving target. Little to no opportunities for advancement. Too much like high school with the cliques and everyone looking to get their check mark so they can justify their existence.
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TSR Sales representative (Former Employee), Columbus, OHJuly 19, 2014
I help customers who call in to schedule appointments for auto glass work to be done. I also provide information on products and directions.
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A great company to work for!
Customer Service Representative (Current Employee), Columbus, OHJuly 10, 2014
Pros: extra hours/overtime offered when available, flexible schedules where they work with you
Cons: no healthcare offered for part-time
Safelite is a wonderful company to be an employee for. They are very willing to work around personal schedules, benefits are offered for full time associates. In the call center, in the referral part, we take glass claims on behalf of insurance companies as a third party claims administrator. Training is very thorough and the department has great trainers – more... that are very patient and helpful. Management is very friendly, helpful and do their job correctly. The hardest part of the job can be the difficult calls where callers are upset because of something out of our hands. The most enjoyable part of the job is helping people and making their day better! – less
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Different Way to Work
Telephone Sales Representative (Former Employee), Columbus, OHJuly 5, 2014
This was a great job to work for. The work days were only five hours which was lovely and the pay is great.
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Working at Safelite
Customer Service Representative (Former Employee), Chandler, AZJune 27, 2014
Basically I took incoming calls for people who need to order their autoglass, whether it was chipped or needed to be replaced all together. I would then get their location and send out the workers to come assist that customer. It was an all around decent job, but I was living with my parents and eventually had to leave the nest, which is what I did. – more... It gave me more call center experience and of course more customer service experience. I love working with people and am natural on the phone. – less
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Customer service behind the phone.
Tele (Current Employee), COJune 13, 2014
Pros: benefits health care
Cons: weekends
Typical day consists of answering inbound calls. Resolving scheduling conflict, payment arrangments and insurance claims.

I learned that the customer isnt always right.

Managment is always there when needed and there is plenty of them.

Coworkers are great team players for the most part.

Hardest part is controlling the stress from back to back calls

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About Safelite AutoGlass

Safelite AutoGlass® is the nation's leading provider of vehicle glass repair and replacement services with annual revenue – Read more