Pros: good length break for part timers, good pay, immediate management is great, will work around your schedule, the position and company is well recognized and it looks good that you worked there
Cons: success at this job provides very little help with promotions, typical phony super positive culture as with many corporate environments, have to deal with upset customers which isn't told to you upfront
A day as a TSR consists of coming into work, finding a desk, giving it a good cleaning if you feel like it, and getting all your software ready to go.
Your primary job is to take incoming sales calls from customers in need of auto glass replacements. You assist customers paying with cash and file insurance claims for those using an insurance policy.
Helping people can be very enjoyable at times – more... but almost daily you'll be the person that has to speak with upset customers. Apologizing for mistakes and having to contact different people within the company to fix issues gets old fast. Right in the job title it says SALES. Not customer service. I was hired because I had great sales experience and my job was to be a SALESMAN and not a secretary or a hatchet man doing clerical work and apologizing for mix ups.
Your immediate managers are fantastic. They're very kind, they're experienced, and will offer you unlimited support. If you have any negative criticism at all you're not a "team player" and become a pariah among them though. I had to bite my tongue several times when I felt like I had good ideas to share. The people they advance definitely drink the Safelite water and the phony positivity can make you cringe at times.
There is a very high turn over rate for this job and it seems the company will hire anyone. A lot of them definitely don't belong in a position to help customers, they're not very bright (really really not bright), and don't know how to talk to people.
I was very successful there and was among their top salespeople but unfortunately it didn't translate to someone they wanted in a position of more responsibility. Which is an unfortunate in the sales industry. My immediate manager greatly supported me though and recommended me for every position I tried to apply for.
You get exposure to how an entire industry works and this job is a great stepping stone to work at the largest and phenomenally successful auto glass replacement company. – less