Accounts Payable - Distribution Service Rep (Former Employee) – Wichita, KS – April 25, 2017
Windshield replacement company. A/P consisted of 25 employees. Busy all day long. Quotas were set. Cafeteria located in the bottom of the final building office this office was located. Moved to Columbus, OH.
Area Sales Manager (Former Employee) – High Point, NC – April 24, 2017
This company keeps the sales and operations so divided that is hard for a great sales manager to do their job to the best of their abilities because operations are constantly working against you thinking your job is about playing golf. When in reality neither of you can give the accounts the perfect experience without working together. I would not recommend Safelite Auto Glass as an AREA Sales manager. Regional managers are out of the loop and I wouldn't want their responsibility to fight for my sales team constantly against the operational store managers.
The way they divide up commissions puts each sales manager against each other because you know their share of the pot and it is based on territory not primarily on your areas profit.
Moral, commissions pay out. bad reputation to constant try to defend.
IAA (Former Employee) – Hiawatha, IA – April 24, 2017
This company does its best to make work fun for the most part, there is some issues with being able to excel into full time it seems with a lot of people. The department I work in is starting to seem like somewhat of a part time only department and financially full time is necessary for so many people. Hiring people externally for full time hours is not fair to employees who have waited on full time. All in all the managers are very nice, clean atmosphere and productive environment.
Special Service Desk representative. (SSD) (Current Employee) – Rio Rancho, NM – April 21, 2017
I love working here at Safelite, I would definitely like to relocate and grow with this awesome company. I have worked at call centers previously but I have never enjoyed working with a company quite like this!
Store Manager (Former Employee) – Richlands, VA – April 19, 2017
Business was a mess when I took over as store manager. A lot of missing items from store after old manager left. Very few regular customers. But I turn the store around and I built a large volume of regular customers, ( 10 to 70 ), and got the store making money first time in ten years.
Close to my home
Long, long hours and not enough pay. Hard people to work for.
Overall ok place to work and people are cool just no advancement
Driver/Warehouse (Current Employee) – Portland, OR – April 18, 2017
Ok lies from day one. Sky is the limit, we hire within, bla bla bla. Was told for 10 months I would be involved in next install training course. They have fired up two classes since I've worked for them in the warehouse. Our manager left us with no warning just a later. No real advancement opportunities. Great place to work if all you want is a mindless job where you can smoke weed
Repair Technician (Former Employee) – Sacramento, CA – April 16, 2017
Get to work at 8 A.M, gather all your supplies, grab your manifest, call each customer to verify appointment time, drive to each customers house, pre-inspect their vehicles for any previous damage, explain what the processes of fixing their windshield so they know what to expect, wash windows and vacuum, bring out customer and insure they are satisfied with the work you have done to their vehicle, give them their receipt and brochure, and show the, where they many find their warranty information and receipts.End with a hand shake, and always ask if they have any questions. Then do this 8 more times with different customers.
Company Vehicle to take home, gas card, company phone to take home, and open to over time.
Dispatch, travelling, alone, forced overtime, and working in all types of weather.
If you are offered a "cash glass sales job" in the call center make sure you are ik with the hourly pay rate and dont rely on making the commission every week. No one makes commission every week. The top sales people make it maybe 3 out of 4 weeks a month and expect to average around 200.00 in commission when you do make it. They make it pretty difficult to hit the required numbers needed to get it. Other than that, as far as call center jobs go, i guess its not to bad. Very high turnover rate.
It's not a question of IF you're going to be working overtime, it's a question of HOW MUCH overtime you're going to work. Due to the lack of technicians, the unwillingness of management to hire on more, and the amount of customers we got in the queue, I would consistently work 10-12 hour shifts every day. Pair that with ungrateful customers that are constantly angry because you're late (and you will be), and I'm glad it was only a seasonal position. The pay was pretty good though.
That’s awesome! Thanks for sharing with others the great experience you’ve had at Safelite!
Job Work/Life Balance
I love Working at Safelite
Customer Service Advocate (Current Employee) – Midway, FL – April 5, 2017
Although being new to the company; I can tell its a place to call home. I love my coworkers and family setting. The managers are awesome! They work hard and always give their best effort and are always available to help.
Provide uniforms; healthcare available within first 30 days