Pros: great learning experience, per diem (flexible schedule)
Cons: very stressful during periods of high volume, occasional low morale, per diem (no benefits)
A typical day included data input and billing for the previous day's surgical and endoscopic cases, calling patients to remind them of their procedures, and working with doctors' offices to schedule procedures. As someone with no previous clinical training, I learned about surgeries, pre-surgery procedures, and had the opportunity to learn about surgical equipment billing. The management worked side by side with the staff and was very accessible. My coworkers were outstandingly patient, friendly, and helpful when it came to teaching me and answering my questions. The hardest part was either having to answer up to two to three phones when others were not available, or running into unfamiliar situations when there wasn't time to explain them to me. The most enjoyable parts of the job were feeling like an important part of the team, and making positive contact with patients.