Enrollment Counselor = Call Center = Dead End
Enrollment Counselor (Current Employee) – Tampa, FL – July 6, 2016
As an Enrollment Counselor, I was originally mislead into thinking I would build relationships with students that wanted to come to Saint Leo. Instead, I make at least a hundred calls a day to people who hang up on you and do not want you harassing them. On average only 1 in 600 calls are for students who want to attend the university..
The organizational culture in the Channelside office is awful. There is no room for advancement in the university, we are not treated nor respected like employees on campus. Management for the online centers treat us like drones and it is all about making calls and numbers, not the students.
If you looking for job where you feel respected, want to advance your career, be in a professional environment, and truly help people than this is not the place for you.
Also, the cost of health care has increased hire than the cost of living raise each year. There are no bonuses or other raises.
Low pay, call center, awful culture, management is unprofessional, no advancement