Our shifts all depended on what was going on throughout the campus. If there wasn't anything that needed to be fixed we spent our time updating computer labs or imaging extra machines for later deployment. I learned a variety things including how to image Windows and Mac computers, how to fix printer hardware issues, and many software issues on different operating systems. The most important thing I did learn was to find solutions myself. There were plenty of times when an issue came up and there were no supervisors available to assist me and even times when they did not know how to fix it either. I had to take it upon myself to research solutions and solve it on my own. This not only increased my confidence, but it also allowed me to build trust with my supervisors so I could take on bigger projects. Overall, the environment was mostly laid back and quiet. The hardest part was the occasional rushes when huge projects or events came our way, but thanks to our organized team, we were able to get the jobs done.