Reports to: Selling and Service Manager
Provides exceptional customer service and drives sales and profitability.
Greets customers with a smile and approaches them courteously, conversationally and immediately upon entering the store
Identifies customer needs through probing and listening and suggests merchandise that meets their needs and emphasizes selling points such as quality, utility, trend, designer, fit, etc.
Builds the sale by suggesting additional merchandise that complements the customer's purchase
Assists customer in fitting room to ensure proper sizing, color, fit, etc.
Knows store inventory and provides customers with product knowledge
Adjusts selling style to meet customer needs and store traffic volume
Fosters repeat business by building relationships with customers for the future by selling Saks World Elite MasterCard, obtaining customer email addresses, and telephone numbers
Clienteles by regularly calling customers to invite them into the store suggesting new arrival of merchandise, specials, promotions, events, etc.
Efficiently and accurately processes sales transactions using the POS register system and adheres to checkout standards
Keeps cash wrap area well organized and supplied with all the materials and tools necessary to efficiently service customer needs at checkout
Responds to customer questions, inquiries and needs
Ensures store presentation standards are maintained through consistent recovery efforts
Performs all responsibilities to achieve individual and store goals
Assists with inventory process
Supports the store's shortage and theft awareness program and advises management of any unusual activity using the various reporting methods provided by the company (Alertline, Open Door Policy, contacting Asset Protection or Human Resources team)
Follows all store policies and procedures
Additional responsibilities as assigned
High school diploma or equivalent
Ability to work a flexible schedule, including evenings and weekends as necessary
Effective communication skills required (emphasis on listening skills and verbal skills)
Ability to work independently, handle multiple tasks in a high volume environment
Excellent customer service and problem solving skills
Ability to operate equipment such as radios, POS register, ticket scanners, sensor removers, and telephone