Have I ever worked in customer service before?
Do I have any knowledge of student loans?
Explain the last time you took a call and was able to fix the problem and what resolution
Answered - Lender Relations Senior Technical Analyst 11 (Former Employee) - Lynn Haven, FL
Why do you want to work here? How do you handle an irate caller.
Answered - Team Lead (Former Employee) - Newark, DE
They ask about experience and you dedication to the work.
Answered - Account Manager, Recovery (Former Employee) - Newark, DE
They asked about my customer service experience, what hours I planned to work and whether I had experience related to the job.
Answered - Customer Service Representative (Former Employee) - Killeen, TX
Applicable to job questions
Answered - Student Loan Collector (Former Employee) - Newark, DE