Collector (Former Employee), Muncie, IN – September 1, 2015
Pros: Great pay and bonuses
Cons: Got moved around to different departments a lot
I know the business has changed a lot since I worked there, but it was an amazing job if you could stand working at a call center. The pay was great and it was impossible to NOT get a bonus every month, even working part time. Dealing with difficult customers was worth it.
Customer Service Representative (Former Employee), Township of Hanover, PA – August 28, 2015
Pros: being able to learn more about the things that go on in life.
they needed some workers because they were getting backed up with calls and whatever so they called in some temps. it was a good place to work and learn about student loans and the way our higher education system worked. I enjoyed my time there and learned a lot. Thank ypou.
Customer service rep (Former Employee), Niles, Il – August 19, 2015
I think it was an ok place to work but they handle things wrong when it comes to disaplinary reviews. I learned about debt collecting. Management was fair. I loved my coworkers. The hardest part was getting someone to pay their debt. I loved learning new things.
Credit Specialist/ Judgmental Lender (Former Employee), Newark, DE – August 14, 2015
Management was always there to help educate the staff to preform the job better. Unfortunately upper managements direction on how to run the business often changed daily. When that happened it caused confusion with the staff and the belief system was compromised.
Account Manager (Former Employee), Muncie,IN – July 30, 2015
Pros: Great incentives to work hard
Cons: High turnover
Big place with lots of different people in a huge work environment. Taking incoming and calling out to clients about delinquent accounts. Talking with customers about how to help them bring their accounts up-to-date and keeping them focused on making payments on time. Supportive management who help teach employees how to negotiate and calm hostile clients.
Private Loan Representative (Former Employee), Rockford, IL – July 5, 2015
Pros: Honest management, vacation and great benefits
Cons: Not very much room for growth
A typical day at work would start with setting goals for the day. I would plan my day, a day in advance. I would follow up with borrowers, review their accounts to see if there were possible ways to save the borrowers money. My co-workers were all excited to achieve their daily goals. The work environment remained positive. The management was always honest and upfront which created trust within the company.
Customer Resolution Specialist (Former Employee), wilkes barre, pa – June 24, 2015
Pros: compensation and bonuses were great
Cons: workplace harrassment, favoritism, no work/life balance
The supervisors and upper management are always worried about their bonuses. Their bonuses are based on the agents' performance. I went through a lot of workplace humiliation and harassment because I spoke up for myself and others. I was cursed at in front of hundreds of people on the floor till I cried and was told to get back on the phone. This job has overtime but it is not worth it. This job is extremely stressful and upper management is always asking you to do more OT. work/life balance is non existent. I got told I shouldn't be going to college and that I should be more focused on the company. They would not accept a doctors note when I was hospitalized or when I had strep throat and bronchitis, or when I had a concussion.
Collection Specialist (Former Employee), Muncie, IN – May 28, 2015
Not a bad company to work for. Must work hard to get bonuses. I enjoyed working with my coworkers and direct supervisors. The hardest part is learning to shake off being called names. Have to have a thicker skin.
Customer Service Specialist II (Former Employee), Killeen, TX – May 25, 2015
Pros: Cafeteria onsite
Cons: Closing of Sallie Mae
A typical day included logging in and answering phones. While answering customers questions and needs within the parameters given. I learned how to prioritize. Management was warm and friendly. The hardest part of the job was when they closed the doors.
Outreach Counselor (Former Employee), Muncie, IN – May 21, 2015
Pros: Prize giveaways, good pay
Cons: If you love getting hung up on and cussed out you'll love this job.
Good pay if you work really hard. Bonuses are nice. Management are all really good people and are willing to help. Overall the job gets rough, its basically collections, and even when its not, the customer thinks it is.
Private Credit Analyst (Former Employee), Newark, DE – May 20, 2015
Criticism is a very real possibility during your performance review. Nearly everyone has some aspect of their work that they can improve on, so try not to be offended or scared for your job security if you receive some gentle suggestions for improvement. Acknowledge the criticism and move on — don't lose your cool, even if you think your supervisor's criticisms aren't particularly true.
Collection Specialist (Former Employee), Muncie, IN – May 17, 2015
While working in a call center can be boring at times, they have lots of team building experiences, and games to liven things up for everyone. You were given a set schedule, though they accommodated employees when necessary. The bonus program definitely is a great incentive for the employees!