Sallie Mae Employer Reviews

this was my first job as a collector. prior to that i was just customer service. i learned how to defelct alot of the negative responces i was getting from people.

Very relax place to work.
The hardest part about this job is having to deal with retaliation.

typical day at work very boring, learned how to sit and not talk and process loans, my manager was good, her manager well not so good, co workers were great, hardest part of job was sitting for 8.5 hours and not being able to talk to any one, was breaks and lunch to be able to mingle.

Working for Sallie Mae was great. It's a typical collections type of job, the only thing I didn't really like was the fact that even though you are trying to help people they still consider you trash, or that you don't have a "real job". Every person I spoke with I treated with respect, and I was always polite.

I had helped many people get their loans – more...  back on track and given them advice on how to keep them in check. I know some people don't do these sorts of jobs this way, but I wanted to do it differently. – less

This is a company that is outsourced. It's impossible to have stable work. The only good part is you get to work in a number of different industries depending on what campaign they place you on. Pay is not equal to work and skills people bring to the position and what it require. The company does not have good benefits for regular employees only a limited – more...  benefit plan – less

A typical day at Sallie Mae was on the phone. I learned that it takes a special person to collect on student loans, this was a difficult area for me at the time.

Sallie Mae has not afforded much of what was promised during the interview process. They also very much do not clearly define the positions being hired for. They never inform the potential employees that the positions are on production, and the numbers are more important than the value of customer service. They expect much out of their staff and give – more...  little rewards in return. There isn't very much room for advancement unless you are a very fast processor no matter what your qualifications are. The benefits aren't bad as far as medical, although they did get worse. The supervisors I have had experience are pleasant and do tend to try and help you if you are having issues, though they have little say in the overall standards.

Overall it isn't the worst place to work if you're accustomed to mind numbing repetative work, but be prepared to get ridiculously low raises, and have little job security. At Sallie Mae, you are a number and little else. – less

Sallie Mae was an awesome place to start out in the financial aid industry. I worked in collections and did a lot of data entry. Because of all the federal regulations and the elimination of FFELP the job was not secure and required working overtime while making sacrifices in my personal life.

Was awesome, lots of people from the area worked there.
Unfortunately it is now closed.

made outbound calls
how to search for people if they had no phone number listed
enjoyed working with my co-workers

Outbound collector contacting defrred students to payment arrangments for student loan updating personal informattion. I learn never to go in debt with the gorverment. My coworker was team players, and hard workers. their was not a hard part of the job, every day was enjoyable, because i'm good in what i do.

A typical day would be callling out of a work pool or off a list of debtors who were over 120 days on there credit cards and try to negiogate with them to pay there debt.

Leadership was lacking and management didn't know what direction was up. Advancement opportunities were only given to those who won the popularity contest and not the business productivity contest. Further the culture lacks integrity when it comes to honoring compensation or hiring bonuses.

Good place to work. Opportunities for advancement were present, and the environment was productive.

Last department I worked in as Sallie Mae typical day:
I took in bound calls from customers/borrowers. Helped them get all information needed to get aid and student loans they needed to get to school. Hardest part of job was once trained on all different loans to remember what "hat" I was wearing. I was on several different call splits. The most enjoyable – more...  part of the job was knowing at the end of the call I did the best I could to help them and they were happy witht the service I provided. – less

rules with out reason breed contempt. every changing rules, every day you dont know what department or team you will be on. They change there mind with out reason. hitting goals are hard when they raise them and raise them.. been there done that moved on. Management is not there just dictatorial. the ceo wont even say hello as you pass him in the hall. – more...  rude – less

Busy call center, taking inbound calls for people with student loans.

Sallie Mae was a wonderful place to work. The people that I worked with were very helpful and supportive. Overall it was a wonderful working environment because of the people.

best job i've had. sallie mae was very concerned about their employees. and made sure the employees were happy and well taken care of

Working at Sallie Mae has given me opportunities to advance in the collection department and have given opportunities to post out into other departments. Sallie Mae also have a great continual education programs so that each worker will always have the latest updates to manage their jobs. Sallie Mae is also a diverse working environment.