Pros: good pay, chance for raises based on performance, good benefits
Cons: strict scheduling, poor treatment of employees
The pay was very good in comparison to what else was available to me, and I was good at what I did. I was well trained in the beginning and complimented on my hard work.
Then my training period ended and I saw the real face or the call center. Strictest scheduling I've ever seen. Literally timed to the second. If you are a total of 60 seconds late in your schedule (this means breaks and lunches, accumulating throughout your day) you get dinged for it. As in, 30 seconds late from break in the morning and 30 seconds late from afternoon break, you are considered one full minute off of schedule and can be reported for it.
Everything is about time and number of calls, not about customer's experience. Management rides your butt constantly about every little thing, even number of papers on your workstation. I fell ill and had no help from management for time off, nor even any leniency on bathroom breaks! A coworker even vomited in her trash can because she could not get time off due to illness, and you are literally tethered to your desk.
I was let go without warning. I missed work due to illness and had no leniency or help from management to make up missed time. I was asked to go to HR, left all of my belongings at my desk, only to be let go. A supervisor cleaned my desk for me, touching my personal belongings without my permission.