Lead Samsung Experience Consultant (Current Employee) – Coralville, IA – January 21, 2017
Any given day is absolutely very exciting, working with both companies, Best Buy and Samsung. I learned how to build better relationships with both customers and associates alike. Having the point of view of both management and associate roles helped me better understand the culture of the work environment. The hardest part of my job was the technology aspect of tech support, and the most enjoyable part was working with the people.
Research Engineer (Former Employee) – California – January 20, 2017
Pay is average when compared to like jobs with different companies but its hard to pass up because of the day to day work environment. Slow progression You will stay in your role for many years Below industry pay
Market Manager (Former Employee) – Chicago, IL – January 14, 2017
Working for Samsung was a great experience. They hire great people, so the work environment was excellent. The disappointing part was that Management was handcuffed by decisions that had to be made in Korea, therefore many opportunities to grow the business for our group were lost.
There is a lot of interacting with the employees at the Best Buy that I was based in. I enjoyed the relationship of the customers that I was able to build up. The hardest part of the job but not impossible was all the learning of so many devices that came out. Also the ways things kept changing so much.
Customer Service Representative (Current Employee) – Richardson, TX – January 5, 2017
This is a Korean based company and they demand a lot from you. Management expects you to not talk back and accept their ideas, no matter how insane. They expect you to work long hours and will look down on you if you refuse. Most of the people are great to work with but beware of the managers. The pay is good and the benefits are excellent. However, the stress put on the employees has caused physical ailments, with people having to leave due to health.
Good pay and benefits
Long hours, weekends, and holidays. Horrible management
Pros: Great benefits, state of the art technology, decent cafeterias, good gym, basketball court, pool tables Cons: Hard to advance if you were not an employee pre LSI conversion, some knowledge that the older techs have they do not share, management plays favorites, basically the same cons you'll find at any job.