sales (Former Employee) – St. Louis, MO – April 22, 2017
I started working at Samuels knowing nothing about jewelry. I was introduce to the certifying classes and knowledge I learned form my bosses. They were great to work for. I learn so much and grew and interest in the jewelry world. I learned about the business and company.
Be super friendly love to make money and sale sale sale and enjoy working with people and very patient with and mind to set is the key and out going and clam is the way to be and be leader and be a good jeweler and know jewlery
Jewelry Consultant (Current Employee) – Lake Charles, LA – March 9, 2017
There are many opportunities to make money here but they are almost impossible to reach. The company is cheap and there are sometimes problems with management. You have the opportunity to determine your paycheck but most times even your hardest work will not cut it.
I really loved my job with Samuels. My original Store Manager taught me so much about selling and how to run the store and then was promoted to Store Manager only 8 months after I started with the company. It was a fun and exciting place to work with excellent benefits. The other managers in the company were, for the most part, the friendliest and most helpful managers I have ever worked with. The hardest part of the job was that we didn't have any formal training for management. Everything I knew I learned from my previous manager and what she didn't or couldn't teach me I had to figure it out on my own.
excelent benifits, fun exciting place to work
no formal training, long hours sometimes without a break, HR didn't really care about management concerns
Sales Associate (Current Employee) – High Point, NC – January 26, 2017
Unsure if this is typical in all stores. But the one I worked for has very high stress, unstable work environment. If the head manager isnt yelling at their husband on the phone, they are crying in the back. How it was since day 1. Incredibly unorganized as a whole. No one wants to clean so you end up with rotting trash in the back storage area. Pay is very low, they say commission will make up for it. But our location is dismal which brings low traffic in. No customers =no commission. Manager and key holders will stab you in the back to hit their sales goals. Lying to customers is a daily habit of most employees. You have the option to move up, but I wouldnt recommend it.
The customers are usually great. Putting on jewlery presentations is fun. Selling is fun.
Poor Management. Unorganized. Unethical. Others will walk in on or steal sales.
General Manager (Former Employee) – Kansas City, MO – December 22, 2016
I loved working there but lost my job because of a dispute over a lease so they closed the store. Terrible severance. Was like I didn't matter at the end. They offered me another job out of state but wouldn't relocate my store so I could keep it running even after I increased the profits and reduced overhead.
Good health benefits. Great teamwork. Great commission's.
When corporate is faced with a challenge, you are disposable.
Sales Associate (Former Employee) – College Station, TX – June 2, 2016
I worked at the College Station, TX location and it was absolutely HORRENDOUS. I didn't have a single day off because we only had 3 employees, and we didn't even have a manager. From the day I was hired I worked 12 hour shifts with no lunch break because of a certain employee. The only thing good was having 130 hours on paychecks because I was being forced to work that much. This store is very unorganized upon the fact that there is no manager. I was harrassed by an employee and even reported it but nothing was done about it, which is the reason why I left the company. I DO NOT recommend working here.
Samuels Jewelers is a very friend and family oriented store. Even if you end up not buying anything, you still walk out knowing you've just made a new friend. Everyone is treated as a friend or a family member. There was always something to do. Whether it be assisting a customer with their purchases or restocking products.
Everyone felt like they were family
You weren't always able to assist the customer as they wanted you to
SALES CONSULANT (Former Employee) – Hemet, CA – March 9, 2016
Working at Samuels Jewelers was a learning experience for me it gave me more confidences and the strong capability to have a face to face on customer service and being able to trouble shoot at quick response and make sure the customers were taken care of 100%
Sales Consultant/Key Holder (Former Employee) – Rogers, AR – March 1, 2016
Not sure what's going on within this company. The way business is run between the merchandise and the customers is, for the most part, wonderful. We had access to loose diamonds and custom pieces within a very timely manner. However, the store manager i worked with specifically was incredibly unprofessional and tacky. She brought her baby to the store during business hours, had her husband calling the store looking for her and argue with her during business hours, her and the assistant refused to work closing shifts unless made to by their superiors (which made sales goals much more difficult), she didn't train any of her employees on product knowledge or daily business operations (expected DCA certification and her hourly associates to do that for her i guess...?), they lost a diamond my last week and looked for a total of 30 min before leaving the store to their sales associates, and there is no communication between store management and employees as far as company changes, sales changes, schedule changes, events, ect. We didn't even have a store meeting for the last 9 months of employment. Personally, no one attacked me or hurt my feelings, but the level of unprofessional behavior with no one being held accountable led to the search for a jewelry retail job where the store knows what it's doing and has some type of balance and consistent structure. Rogers Jewelers needs some serious work before i'd recommend anyone with experience or serious goals apply there.
Sales Representative (Current Employee) – Tulsa, OK – July 27, 2015
A normal day is slow, my co workers are amazing, the store manager is amazing. But upper management is terrible. The hardest part about my job is dealing with disgruntled guests (We don't get those a lot). The most enjoyable part of my job is, having a customer walk out happy, and satisfied.
Assistant Manager & Special Events Coordinator (Former Employee) – Coeur d'Alene, ID – July 26, 2015
Unhealthy workplace with poor upper management. The company repeatedly lies to the employees and fosters an unstable work environment. It's a poor place to work and the company's future is uncertain and not hopeful.