Not sure what's going on within this company. The way business is run between the merchandise and the customers is, for the most part, wonderful. We had access to loose diamonds and custom pieces within a very timely manner. However, the store manager i worked with specifically was incredibly unprofessional and tacky. She brought her baby to the store during business hours, had her husband calling the store looking for her and argue with her during business hours, her and the assistant refused to work closing shifts unless made to by their superiors (which made sales goals much more difficult), she didn't train any of her employees on product knowledge or daily business operations (expected DCA certification and her hourly associates to do that for her i guess...?), they lost a diamond my last week and looked for a total of 30 min before leaving the store to their sales associates, and there is no communication between store management and employees as far as company changes, sales changes, schedule changes, events, ect. We didn't even have a store meeting for the last 9 months of employment. Personally, no one attacked me or hurt my feelings, but the level of unprofessional behavior with no one being held accountable led to the search for a jewelry retail job where the store knows what it's doing and has some type of balance and consistent structure. Rogers Jewelers needs some serious work before i'd recommend anyone with experience or serious goals apply there.