Customer Research Data Rep
Sand Creek Post & Beam - Wayne, NE

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Responsibilities:

  • Good understanding of Salesforce.com and able to build customer research reports for management
  • Execute catalog resends for Dealers
  • Oversee bulk mailing process
  • Run daily mail merges
  • Oversee inventory of marketing supplies
  • Review and enter data from company voice mail
  • Review and take appropriate action on company email inquires
  • Review dedup records from CRM tools and take appropriate action with the data within Salesforce.com
  • Answer new calls during overflows, and during the scheduled night and weekend
  • Follow up on new and current customer inquiries and work to qualify leads for Dealers
  • Work independently and maintain communication with management
  • Obtains new ideas to continue building efficiencies within the customer research department

Skills needed:
o Professional, energetic and positive personality and phone presence
o Strong communication skills
o Detail oriented
o Excellent customer service skills
o To work independently and manage multiple projects
o Knowledge of computer skills such as MS Word, MS Excel and basic computer hardware items
o Knowledge of Salesforce.com or other CRM is a plus

This position is based in Wayne, NE


Indeed - 16 months ago - save job - copy to clipboard