Santa Ana Star Casino Employee Reviews

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Great Place to Work
Director of Purchasing (Current Employee) –  Santa Ana Pueblo, NMMay 21, 2015
Voted two years in a row Top Place to Work in New Mexico. the managment is focused, and has a great vision. The team is Awesome!
Pros
Great managment
Cons
none
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Day at work
Human Resources Training Manager (Former Employee) –  Santa Ana Pueblo, NMMay 14, 2015
Had fun working in this industry. I enjoyed training and helping adults learn.

The work/life balance was challenging.

I enjoyed working with a great group of people.
Pros
Fun
Cons
no work/life balance.
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Everyday brings a new adventure
Players Club Rep (Current Employee) –  Bernalillo, NMJanuary 11, 2015
A typical day at work consist of assisting customers with their membership status and signing new guest up for membership. Answer inbound calls from customers with questions about current promotions and transfer calls to the appropriate department.
Pros
meeting different people on a daily basis
Cons
stationary
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Not a terrible place to work
Accounting (Former Employee) –  Bernalillo, NMOctober 8, 2014
Management does not want to hear about problems - if you keep your nose down and do the work you will be fine, but if you question things you should beware - they totally believe in the Without Cause termination
Pros
free food and drinks
Cons
ability to rely on hr or management for help
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bad place to work for under paid
Housekeeper (Current Employee) –  Bernalillo, NMJuly 13, 2014
Don't be a house keeper 8.47 a hour manager favors certain people.Hr wont listen
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Small Native American Casino joining the larger community
EXECUTIVE CHEF (Former Employee) –  Santa Ana Pueblo, NMMarch 25, 2014
Good work culture.
Friendly co-workers.
Driven to be better.
Needs to listen to their managers.
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Fast paced and customer friendly workplace.
Vault cashier and security officer (Former Employee) –  Bernalillo, NMFebruary 6, 2014
As a cashier i would verify previous shift bank. after opening the customer window i would run customer coin and exchange for cash. My main job was to verify cashier banks and replenish them.

As a security officer I walked around the casino or was posted at a spot in the casino to observer and assist with any customer or employee issues. I provided security for all money transfers in the casino. I had a good relationship with customers and employees
Pros
enjoyable customer service, good co workers, good pay
Cons
overnight hours
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Not kept busy
Shuttle driver (Former Employee) –  Albuquerque, NMJanuary 15, 2014
When you do just shuttling; it does not keep you buy enough. I like keeping busy the whole time at work. Makes the time and enjoyment of the job much better
Pros
enjoy people
Cons
not enough work
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Casino
Slot Attendant (Former Employee) –  Bernalillo, NMDecember 26, 2013
The people made the work great. The downside was short breaks and lunches
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favoritism and unprofessional
warehouse staff (Former Employee) –  Bernalillo, NMAugust 3, 2013
The warehouse should be a good place to work but the management was terrible. The director of the purchasing dept was very unprofessional and showed favoritism towards two workers, her lazy buyer and her unqualified boy toy. This place will act very put together but after a week you will see the unprofessionalism. This dept has employees coming and going more than any other dept in the casino. What does that tell you? and forget about making complaints to hr about the director, she has them in her pocket, you wont win. Goodluck.
Pros
paid lunch and breaks
Cons
favoritism, unprofessional management
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A fun place to work
PURCHASING AGENT/BUYER (Former Employee) –  Santa Ana Pueblo, NMMay 5, 2013
Went to work everyday, did warehouse ordering for all departments. Learned about contract review and negotiations. Management has questionable ethics. Majority of co-workers were excellent to work with. Hardest part of job was taking time off. I really enjoyed my job and the new things learned and experienced.
Pros
free lunch, benefits
Cons
questionable work ethics from some employees
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High customer skills in gambling enviroment to make people happy.
Slot Attendant/Cashier (Former Employee) –  Bernalillo, NMJanuary 9, 2013
A typical day work is to be careful with your $10,000 cash on you while walking among people and making them feel happy. Beware!
Learnt how to interact with different personality types. Loosers and winners and giving hope.
Management, very proactive and sensitive.
Co-workers knowledgeable on great teamwork.
Hardest part of the job is when you experience shortage or overage on a crazy holiday event.
Enjoyable part of the job is when you have to pay jackpot to someone and the crowd stands by to watch your styles in counting.
Pros
when you can enjoy free meals and drinks even during short breaks.
Cons
shortage or overage of a cent in payment goes against your record.
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Well managed casino
Waitress (Former Employee) –  Bernalillo NMFebruary 28, 2012
I worked as a Waitress at Santa Ana Casino for a year. I enjoyed it but the management wasnt so well due to traditional values and other nationalities. They are more focused on the local tribes.
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Overall rating

3.4
Based on 14 reviews
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