Troubleshooting and repairing complex desktop and mobile hardware and software, researching non-routine questions
Help Desk Technician (Former Employee) – Santa Monica, CA – December 1, 2014
Troubleshooting and repairing complex desktop and mobile hardware and software, researching non-routine questions.
◆ Provide general technical support for the SMC, students and employees, including set up of staff and faculty computers.
◆ Installs and maintains classroom and desktop software and hardware and maintains equipment.
◆ Research, evaluate, and install software and hardware as requested by Department of Technology.
◆ Manages academic computer labs. Maintains supplies for computer labs. Creates and monitors lab policies, usage, and procedures. Assists students in the computer labs with Microsoft Office applications
Received outstanding Lab Supervisor on performance reviews in customer service, communication skills and technical problem-solving.