Santander Consumer USA Inc

Santander Consumer USA Inc Employee Reviews

Found 268 reviews matching the search
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Big opportunities
Auto Loan Customer Service (Former Employee) –  Lewisville, TXSeptember 3, 2016
I heard somewhere that people don't leave companies, they leave bad managers and this is exactly the case with Santander Consumer USA. I have no complaints with the company itself. Compensation and benefits are decent and competitive and the company itself is in a good position for growth and advancement. The biggest opportunity however is their people managers and how people is treated. As an employee, you are just a number. You are expected to go in, do you job and leave. You have no voice or opinion and can't even have a real expectation for support from them. Manager sit on their desk all day and when needed for anything, they will literally tell you "No" even if they are just there socializing with each other. Town halls are reserved for "Managers and Above" only. On a good day, they will select one person per team to proxy for the rest. The general morale on the floor is very negative with a high turn over ratio.
Pros
Competitive compensation and benefits.
Cons
No regards to human capital. No voice or opinion. Management.
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You Keep Hoping Things Will Get Better
Area Sales Manager (Current Employee) –  LouisianaAugust 24, 2016
There is no work life balance, the people are very divided, it's not a friendly environment but it's a job. The culture has changed so much. You'll experience everything from coporate bullies to management finding a way not to pay you. It works for some but ask questions, be aware, because this job is a meat grinder. They will give you so many things to do just to keep you busy. The seem lost and management just seems mean spirited towards a lot of people for no reason.
Pros
It's a job.
Cons
It's a job.
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Very productive and growing work place
FE and LS account manager (Former Employee) –  North Richland Hills, TXDecember 19, 2016
love working for Santander , just happen to go thru a lateral move with no incentive or raise . Great place to work and grow with the company . Amazing benefits and people . Management needed some work but overall great work place to be
Pros
great benefits ans pay
Cons
bad on giving raises
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Fun place to work with a good Atmosphere
Lease Coordinator (Current Employee) –  N Richland Hills, TXNovember 21, 2016
I start my day by making calls and usually make about 100 per day for end of lease collections. I have learned how to work out of kronos, mysup, shaw, optika and more about Exel. The management is great here and works with you on your advancements. The co-worksers are friendly and always willing to help out one another. As for the hardest part of the job that would be the customers trying to understand the processes. The most enjoyable is the management.
Pros
free coffee
Cons
advancement.
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Positive work environment that promotes growth
Portfolio Program Manager, PPM (Current Employee) –  Dallas, TXSeptember 9, 2016
Friendly environment with flexible working hours. Current management team is very supportive and support career growth. Located in downtown Dallas, TX with a lot restaurants in the vicinity. Good work/life balance and I receive 1 work from home day per week.
Pros
Flexible Working Hours
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Management is very hard to work for
Communications Engineer II (Former Employee) –  Dallas-Fort Worth, TXNovember 16, 2016
Learn a lot at the company management is very hard to work for and tend to run off the employees that work for him. The manager wanted everything his way, and wants you to work all the time and no personal time. It was his way all the time.
Pros
Great benefits
Cons
Management expects you to have no personal life
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I hope you don't expect strong leadership
Testing Manager (Former Employee) –  Downtown DallasOctober 28, 2016
This is the only job I've had where my senior leadership has no clue on the compliance regulations they manage. You have better chance of recognition if you are a consultant. If you are in the 1st LOD you'll enjoy the laid back environment. If you're in compliance, good luck, leadership at the Sr. level is stifling, don't know a thing about compliance. Don't speak up and oh, don't dress down.
The fun has been sucked from this company and no one cares how many people have complained and leave. The commute and stress are not worth it.
Pros
my co-workers and most of benefits
Cons
everything else and elevators
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Good work place, hindered advancment
Specialized Services Manager (Former Employee) –  North Richland Hills, TXDecember 8, 2016
Overall SCUSA is a good work environment. The customer's is always first and the employees are sometimes not appreciated for the tasks they complete. The pay is comparable for the industry, but the policies are strict in regards to attendance. Some times it is who you know that help you advance opposed to your work merit. Overall it is a good company to get your feet wet in the auto industry.
Pros
1 hour lunches
Cons
employees do not accrue time off as often to have a good work life balance.
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Career
Operations Manager (Current Employee) –  Dallas, TXDecember 3, 2016
No complaints. great company. great benefits. Longtime employee. Best company that I have worked for so far. I've worked for some really nice management.
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Productive, Motivational and promote within the company
Account Manager (Current Employee) –  Lewisville, TXJuly 10, 2016
Its a great company to start a career they promote from within the company and provide excellent opportunity as far as health benefits and creates opportunity for your children to become an employee
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Stressful job
Account Manager (Former Employee) –  North Richland Hills, TXJuly 21, 2016
Stressful Job to be at Especially the North Richland Hills Location Supervisor are excellent but it's the Rude! Upper Management over them that make this place crazy .They treat you as if your in Kindergarten you can't stand up, can't talk .Can't do anything but stay on the phone and pray someone answer the phone and makes a payment because If you fall in the bottom 50% of the rankings management will then look down on you as If your a horrible worker ,It's mainly competition from the Nrh location and the Lewisville location they mainly are top 25% of the ranking each month and instead of management working with you they will just let you go .Instead of working with you are allowing you to move to another department.only thing beneficial about this job is the pay checks but your truly going through craziness to stay their and put up with them
Pros
Bonus checks
Cons
Upper Managment
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Mediocre
Front-End Account Manager (Former Employee) –  Denver, COMay 12, 2016
• Executed consistent operating procedures to ensure that courteous and prompt customer service occurred, and that a friendly atmosphere was prevalent in our store at all times
• Responsible for opening and closing procedures including cash management
• Supervised multiple departments and a staff of over 20 employees.
• Responsible for selecting and training new employees and helping to ensure high morale and overall employee retention
• Managed inventory, purchasing, and stocking process.
Pros
benefits
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Great company
Early Stage Account Manager (Former Employee) –  Centennial, COJuly 22, 2016
Lots of technical errors with systems. Advertised room for advancement, but was not available. Company did have compensation bonuses, but was hard to meet.
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Productive and fast paced
Customer Service Rep (Former Employee) –  Lewisville, TXDecember 15, 2016
inbound calls about customer support. co-workers were very friendly and made it a great place to come to each day. management team very knowledgeable most enjoyable was work atmosphere
Pros
work activies
Cons
distance
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fast pace fun work enviroment
Front End Account Manager (Former Employee) –  North Richland Hills, TXNovember 6, 2016
Santander is a great company to be employed by. It is fast paced job that makes the day go b. Although it's collections you still can be polite to the members and still get the job done.
Pros
pay compensation, bonuses, and flexible shifts.
Cons
short breaks, your desk has t be completly clear; no paper no taking notes. you're in a dialer.
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Poorly Run Company
Non-Collateral Recovery Specialist (Former Employee) –  North Richland Hills, TXOctober 25, 2016
The growth of this company is amazing considering they have terrible customer service. The insurance is awful, the hours are awful, the company practice is awful, and management plays favoritism like its nobody's business.
Pros
Do a lot to try to make workplace fun
Cons
The company as a whole, schedules, insurance.
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OK Company to work for
Senior HR Business Partner (Current Employee) –  Dallas, TXAugust 30, 2016
If you are new associate to the workforce, you will enjoy it. If you are seasoned profession, the instability of the departments and the lack of process foundation will drive you crazy.
Pros
work from home opportunities
Cons
company culture and associate recognition
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good collections company
Credit Reporting Associate (Current Employee) –  Lewisville, TXOctober 29, 2016
not the best when it comes to their policies and procedures, is more of a its who you know not what you know environment. the saltire is fine nothing wrong with that. moving the location of work with out compensation or help to relocate.
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Good job to work at
Late Stage Account Manager (Current Employee) –  Lewisville, TXDecember 1, 2016
Overall a good job I like the company a lot has changed since I started however I believe it is for the employee best benefit the culture and ppl are pretty fair by far this has been the best company I worked for
Pros
Monthly bonus
Cons
None
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Great Job and Oppurtunity
Early Stage Account Manager (Current Employee) –  Lewisville, TXJuly 29, 2016
A nice typical workday is a good day at Santander. I learned that communication amongst people is a good way to find resources. The management and staff is very friendly and very informative. The hardest part about the job is learning how to negotiate amongst yourself. Last but not least the most enjoyable part about SCUSA is the way they treat their employees. They do everything with care and help is always available.
Pros
Extra Activities
Cons
No freedom
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Overall rating

3.3
Based on 292 reviews
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Ratings by category

Work/Life Balance
3.1
Compensation/Benefits
3.6
Job Security/Advancement
2.9
Management
2.8
Culture
3.0