A typical day at Santander
Collector/Skip Tracer (Current Employee) – Centennial, CO – November 1, 2017
my typical day at Santander stats off first four hours is calling and leaving messages on charge off auto accounts,also taking incoming call from customers. The rest of he day is sill taking incoming calls along with a lot of skip tracing. Finding as much information on customer such as place of business, family members, references,neighbors, last know addresses.
Reason for skipping tracing is that customers accounts are extremely past due and also charged off auto loans. Our goal is to find the customer and if so work out arrangement so that customer can keep there auto. If not able to find customer or if found and cant pay the necessary amount to satisfy the loan. We have to find the vehicle to he it repossessed.
My list consists of over 300 accounts and have to get at least 30 percent of list done on a daily basis.
What I have leaned is to be patient with customer to emphatic plays a big roll in the outcome of the customer.
The hardest part of my job is finding the auto or customer when we have very little formation to work with.
The work place culture is very diverse and have strong personalities around you and because of the high volume the area does get loud.
The enjoyable part of my job is reaching out to customers who feel that I have helped them out and are grateful for my help and feel that i gave them great quality of service.
if at top of the ranking by end of month you get bonous
sometime very hard to find customer and the auto