Analyst (Former Employee) – Dallas, TX – February 3, 2016
Management has a terrible attitude towards employees because of poorly defined HR policies. You can be sitting two rows down from another employee who is your team member being treated completely differently from you. If you take the issues to HR either you will get fired or they will tell you it is up to manager's discretion. IT GRC group in particular has extremely high turnover. If managers do not like employees personality, they are free to fire you without legitimate cause or documentation. Due to fear of retaliation, other employees in this group have chosen to keep their mouth shut. Lastly, some managers in this group are micro managing employees to the point of ridiculousness. They harass employees by sending email after email to find out minor details of employees workday creating very hostile and uncomfortable environment. Furthermore, managers treat salaried employees like high school kids. You can't leave your desk until the bell has rung. Growth and development opportunities are taken away because employees are purposefully restricted from working in collaboration with other teams and learning new skills. Very limited holidays that exclude Christmas Eve and day before thanksgiving. Some other departments may be better but IT GRC is definitely one to stay away from. The management in this group is not interested in listening to new ideas, basically no matter how logical your idea is, at the end of the day manager's idea is the right one. Better nod along, or manager will come after you because HR has given uncontrolled authority to managers.
Days begin at 9am and end at 6pm we would be expected to make 400 outbound calls to clients a day management was excellent, helpful, great listeners co-workers are the best part of the job, they are more like family
Area Sales Manager (Current Employee) – United State – March 23, 2015
Santander is a sub prime auto lender. In 90% of the cases that an auto dealer needs to use Santander, it's the dealers and customers last hope. This is the mentality Santander has when it comes to customer service.
Management is poor and could possibly be categorized as non-existent. With 100% growth in size due to an acquisition management is either overwhelmed or under qualified.
IT Asset Buyer (Former Employee) – Dallas, TX – March 5, 2015
I felt as though I would never fit into the company nor did they try to make me feel as though I was welcome. I think the product they produce is good, however the stress and work level of the employees was not good. Work life balance was not positive. Management expected you to work 24hrs.
Initially I was hired by Beneficial Finance who were great at promoting their brand and their employees, 2 years later we were bought out by HSBC Bank , who were less concerned with promoting their employees than their brand but offered similar pay , bonus and benefits. 4 years later we were bought out by Bank of Santander, who were only concerned with profit margin, their was no such thing as a typical day , if a co-worker called in sick , or on vacation in your department or any other , you worked their loans along with yours. Their were no real co-workers to bond with as most of my former co- workers had left for other opportunities, because if you didnt make your numbers you were terminated within 90 days, not to mention the multiple legalities pending on the bank.The most enjoyable part of the day was when i finished my shift and went home. Which is why i left 18 months after the buy out . I was, offered a promotion and a raise in pay if i stayed , but the working environment was unhealthy
Fast pace daily stat race with focus being on the quota oppose to true customer service.
Customer Service (Former Employee) – North Richland Hills, TX – February 20, 2015
•Responsible for responding to inbound and outbound calls regarding retail and leased accounts and services. •Implement the initial phase of the insurance claim. •Respond to basic consumer questions regarding vehicle titles. •Process payments in the first phase of the collection process.
Learned how to maintain balance while adjusting to a constant changing environment. Management was switching positions and departments regularly which in turn advocated instability. Co workers were very casual and intertwined knowledgeable people. Hardest part of the job as the inconsistent leadership and horrific cpu systems that broke down daily. Being able to assist customers quickly made the day go by fast and it was enjoyable.
unstable change in management created inaccurate information conveyed to customers.
CUSTOMER SERVICE SPECIALIST (Current Employee) – Englewood, CO – January 27, 2015
Through these last years at Santander, my days have been filled with new experiences and educational moments. My co-workers have done everything to make me feel comfortable. It feels like a family environment. Working customer service doesn't always mean you're helping people. At times, you just have to listen to someone vent their frustration with you at the receiving end. Though there may be tough moments, you aren't the only one going through them. As my coworkers also have to go through the same trials that I do, it makes it much easier to cope with these situations. The management team excels my expectations on a daily basis. I learn more and more everyday not only in our field but also with things that I can take as I follow my career path. I would highly recommend working at Santander to anyone looking to forward there career in this area.
The work environment was unprofessional and the management was disrespectful to their employees. They are not flexible with work schedules but forced mandatory overtime when they pleased. My coworkers were excellent and fun to work with given the work environment we were placed in. The work space was awful as well. Roaches, rats, floods, the building being shot and boarded up windows were a part of our everyday work conditions.
Late Stage Collections Agent (Former Employee) – texas – January 21, 2015
its always the same routine, with a very good co-workers, good to learn from others management is not always available i was in team that had no mananger for 4 months and other manager were hard to find help from.
Collections Specialist (Former Employee) – North Richland Hills, TX – January 10, 2015
I do not want to write a review about any company. I'm no longer employed there and it's not because I got terminated, just wanted more pay. Nevertheless It is a great company. I wish they gave raises and had a better bonus structure. Easy to advance within the company