Pros: close to home, benefits were good
Cons: no job security
A typical day at Sapa consisted of dealing with customers via email and on the phone and servicing my account base by providing quality customer service and resolving any customer issues that would arise, i.e., late shipments and delivery, pricing, bad material, etc. Most of my aluminum extrusion accounts were on the West Coast and I had a good rapport with all of them, as well as the regional managers I dealt with. I learned so much about this industry and, even though it was hectic at times, I enjoyed it. The hardest part was dealing with one customer, in particular, who was hard to please -- rather arrogant, didn't like the pricing, and wanted everything "yesterday". I learned you can't please everyone and there's always "one" in the bunch. The most enjoyable part was knowing that, for the most part, my customers were satisfied with their orders.
I was an Admin Asst originally for one of the owners of the company and kept that position until 2006. At that time, I moved to a customer service rep position for the next 3.7 yrs. I spent a total of almost 25 years at this facility.