Management lacks integrity, consistency
Client Service Representative (Former Employee) – Dublin, OH – May 13, 2014
I worked with some wonderful people at Sarnova and those relationships made my time there very enjoyable.
However, my experience with my immediate superior (team lead) left me much less than impressed. She was completely unsuited to be in a position of authority; was much more interested in keeping up on office gossip than setting a tone of respect. She had a clear favorite and treated everyone else with disrespect and harassment. I was told on my third day at Sarnova (by the favorite person, ironically) that the team lead was not to be trusted. Unfortunately, being a person that takes the position to trust everyone until I have a reason not to, I ignored the advice and paid a high price. I shared some highly personal information and made my desire for confidentiality very clear. It was no time at all that I discovered that my trust had been betrayed.
Also, the "training" was haphazard and nearly non-existent. New reps were given a minimum of information, them expected to perform. A very bad situation for office morale and set the new CSR up for failure.
While I'll always remember some of the people of Sarnova very fondly, I'm glad I'm out of there. I thought I left high school games behind many years ago, but they're alive and well at Tri-Anim (Sarnova) customer service!
Some very intelligent, kind people work there
Management is inconsistent, untrustworthy