Create and update loan files in the oracle program, Disaster Credit Management System (DCMS) for disaster loan victims. Document incoming mail and correspondence received by applicants in Disaster Credit Management System. Consult NEMIS, the database of the Federal Emergency Management Agency (FEMA), to assist with clarifying documentation for application entry purposes. Contact applicants in regards to missing and/or questionable information on their applications and other correspondence. Multi-tasking, performing face pace work with limited supervision producing quality work. Cross trained in other departments such as Quality Assurance, ELA department, 8821 for Reconsideration, Incoming Mail, and Summary Decline department qualifying applicants for Summary Decline Worksheets located in the DIG (Disaster Assistance System).Application entry processing applications to create a complete status of approved applications with Small Business Administration.
Complete Microsoft Excel Software Package daily production sheet. Contacting applicants for missing documents in assisting borrowers to close their loans