SBC Employer Reviews

Qualify customers by running credit afterwards I would review what services are avalialbe in the area suggest which plan fits best and sell them. I would also help review bills, make adjustments and transfers.

On my previous job, I worked with high level mgmt and HR group, so I had to monitor my boss emails, organized meetings, travels, process payroll, conf calls...etc...
I have learned so much such as: managing time, team player, complete project on a timely manner, assist others on a different projects that gave me more to learn as well.

Enjoyed the people, the challenges, the opportunities, Great pay, great benefits.

Fun place to work. Activities for holidays/occasions, welcomed team work. I was able to be on the training team and the management training program. I learned to work independently and on teams. Management was our peers who were promoted.My co-workers all worked closely together, helping each other when needed. The hardest part of my job was training – more... materials without ample time to prepare. The most enjoyable part of my job were seeing my peers in the morning and talking to my customers. – less

Excellent Compensation, Benefits, Culture, Values, Job Security, Managemetn and Work Life Balance

Typical day at ATTA never knowing what type of order or how many lines on an order you woulw get,not Micro Management thet actually cared about youand worked with you,got along with just about everyone,trying to resolve a situation with a tech order and the most enjoyable part of the job was how laid back it wa

SBC/AT&T is the same company.
As a Operations Manager I coached representatives on how to use the right veribage with troubleshooting a customer with their internet service, some customers are computer savy and some are not, using all their trouble shooting tools appropriately, not getting frustrated, giving the customer confidence that they can resolve – more... the customer issue. – less

SBC is a large company. The teams were generally treated as small business units and had very good quality leaders. There was room for upward mobility if you could deal with the red tape.

Collecting current and past due phone bills,flexible work hours,Bonuses for high collections.

Great place to work not enough opportunity to grow. Great family atmosphere

A great place to work. Nice people. Constant opportunities to advance within the company. Free on-the-job training and classes off-site. The most enjoyable part of job was the work. I enjoyed the clerical aspects of the job -- not too stressful, but enough to keep me busy.

I work one on one with customer service reps who were great to work with and was exciting to watch their growth and advancement.

Same at AT&T. The company started out as Michigan Bell Telephone co, then Ameritech, SBC and finally AT&T

Very busy 24/7 call center which did not allow you to talk to anyone around you, management made it very pleasant for you because of the type of industry we worked, but what made it nice it was a casual dress code

alot of advancements. great company to work for. great insurance.

The bonus program and the pay was excellent. I met a lot of new friends at SBC.

I enjoyed working for Ameritech and would have continued but was one of 4000 cut in downsising by SBC.

work was challenging and extensive pressure to finish by deadline. Management was very cooperative and understanding. Team was great to work with.

Working in a large, fast paced company was a great experience. It allowed me the opportunity to work in different departments on a daily basis. This gave me a nice change of scenery and a chance to network. I learned about family and business phone contracts.

It was demanding with very high expectations to satisfy every customer. I learned very much about people and telecommunications. The most enjoyable was working with friendly managers. I did not like having to spend so much time on the road to and from work in traffic along with spending 8 or more hours a day and 5 days a week. My job was to answer incoming – more... complaint calls to the office of the President about our company. After soothing and trying to resolve the customer issues, I was to either further the customer's help with another department or follow through myself to all departments involved to rectify the problem. It was frustrating having to resolve so many issues that could or should have been avoided. Depressing calls all day made for a rough evening at home. – less