Pros: benefits are excellent
Cons: no advancement within
Daily routine is repetitive, consist of generating CMS/PBM reports, daily quality checks of time sensitive cases (CTM,IRE,CD,DMR), follow ups to mbrs, providers and other internal departments on escalated issues and concerns. Learned to handle escalated issues and communicate/listen effectively to our customers concerns and issues. Overall, the work environment is neutral and the co-workers are awesome.