SCANA CORPORATION Employer Reviews

Assisted customers in all aspects of customer service, maintained 95% availability, maintained 101% accuracy, maintained 100.91% in total quality and ranked 8 out of 72 employees.

Maintaining customer service skills and meeting daily call center requirements.

Enjoyed working with both co-workers and supervisors.

When bad storms would arise and having – more... to be on standby in case I was called in.

Working to resolve conflicts with customers. – less

A typical day at work consists of making sure all we handle tickets that customers put in when they are having issues. There are thing that i learn everyday since we use new technology. Our management is great whenever we need something to do our jobs better they are their to help.

-Analyze the work load and determine priorities for the day
-Process work orders / research and solve problems as needed
-Make sure I think about safety while completing every task
-Manage / support needs of the inspectors and the crew leaders
-Collaborate with colleagues as needed when solving problems
-Supporting customer service issues as needed

The – more... hardest part of the job is answering the phone and someone in the office at the same time

The most enjoyable part of the job is the people – less

This was a great place to work. Plenty of sick days!!! Brand new facility, totally state of the art. The people there were really great. I am still reallt good friends with many still there.

Completed customer serivice training to learn ways to enhance customer service.

Working for SCANA was a pleasure. I enjoyed the customer service that I provided. The most important thing about working in a call center is attendance