Customer Service/Dispatch
Schaal Heating and Cooling - Des Moines, IA

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Do You Love Solving Problems?

Do you love working on the phone and helping people solve their problems?

Are frustrated where you are currently at because you aren’t allowed to do what is right for the customer?

Do you know you are the best at what you do and no one appreciates it?

Are you looking for the right career fit, where you can do what you do best and truly help customers?

If this sounds like you, then look no further. We have the career opportunity you’ve been looking for!

We’re Schaal Heating and Cooling and we are looking for someone like you to take our customer satisfaction to the next level by joining our team as a Customer Service Team Member.
Schaal Heating and Cooling has been providing superior service and quality HVAC products throughout the Des Moines Metro area for nearly 70 years. We are a family owned business and have received over 30+ awards and recognition for doing things with honesty, Integrity and Best Business Practices as well as involvement in many local communities. Our goal is 100% customer satisfaction so we move fast, are service focused but also invest in the long-term growth of our company and our people.
Our customer service team supports our entire organization’s efforts to continually grow through outstanding service for our customers. Our position is a little different. Taking in-bound customer calls, scheduling appointments, and providing world class service is a large portion of the position. If you love talking to people on the phone and solving their problems, then this may be the position for you.

Does working independently without someone looking over your shoulder sound appealing? Do you like to solve problems? Are you driven by the challenge of doing things right and making a difference? If this sounds like you, then we need to talk. We are looking someone like you who is great at working with customers, internal and as well as external. We have various shifts available Monday through Friday.

If you have a “whatever it takes” attitude when it comes to customers, come join Schaal in making our customers’ days better!

Learn more about us at: www.

Compensation: $12-$15 per hour based on experience
Position Type: Full Time Employee
Benefits: Medical, Simple IRA with 50% matching up to 3%, paid vacation and holidays
Other Requirements:

 Valid Driver’s License and Proof of Insurance
 Pre-employment drug test
 Must be able to lift 40 pounds
 College degree preferred
 High School Degree Required
 No OWI’s within last 5 years and clean driving record
 Microsoft Office Suite experience and instant messaging
 Well groomed facial hair allowed
 No facial jewelry or visible tattoos
 Must have a minimum of 1 year customer service experience with 80% of time spent
on the phone handling both incoming and outgoing calls
 Past experience in service industry helpful but not required