SCHOOLS FIRST FEDERAL CREDIT UNION Employee Reviews

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Very fast paced environment
Loan Processor and Loan Servicing (Former Employee) –  Tustin, CAJanuary 7, 2018
• Provide excellent customer service very fast paced temp position.
Ran a tight ship. Came in to help loan processors who had 100 plus loans during the low interest rates on refi loans. Help processors with loans that needed to be pushed for loan closing. Many credit members that were waiting for their loan to be refi, were not happy since their loan had been in process for 2 to 3 months and had not been completed.
Pros
Worked only 8 hours a day
Cons
lunch break
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Great security
Mortgage Closer/Funder (Current Employee) –  Tustin, CAJanuary 5, 2018
Job Security and benefits with many people to work with. Not too much room for growth and higher pay but the benefits covers. Its a great job if you have family and need security
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Excellent place to work for right department
IT Support Specialist (Current Employee) –  Tustin, CAJanuary 4, 2018
This only applies for the IT Infrastructure /Support department.
I do not recommend applying unless applying for entry level job. There is almost no advancement since most people here will never leave or internal promotions only (never advertised to even TM in the company).
The IT department is a mess and far too much politics and compliance that prevents skill set growth. If you work in one role you will be in that role forever. The communications here is terrible. Too much silo between IT dept that it is everyone for themselves. Leadership is also lacking as a result of it. There is no automation and things must be done manually due to past disaster that occurred Dec 2016. No best practice, but management loves to "talk" about ITIL. There is also tons of wasted IT resource.
The company over is excellent in culture, people, and a fully paid benefits package. However, if you are here to gain experience and contribute your skills stay away. Money is not everything in a job.
Pros
Benefits package, culture
Cons
Leadership, communications, wasteful spending, disorganization
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Great place to work
Teller / Member Service Rep II (Current Employee) –  San Juan Capistrano, CA 92675December 7, 2017
Excellent benefits for you and your family. Opportunity to move positions within the company. SchoolsFirst number one priority is member service, they treat all members and employees like family.
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Great Place to Work
Investment Specialist (Current Employee) –  Tustin, CAOctober 19, 2017
SchoolsFirst is a great place to work. They offer great benefits and the culture is like nothing you have ever experienced before. The downside is many of their positions are part time and it can be hard to move into full time. Also advancement can be difficult and they pay is not too competitive.
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great organization , management needs improvement
Member Service Representative (Former Employee) –  Santa Ana, CASeptember 7, 2017
really fast paced Monday,Friday, and Saturday. hardly anytime to do admin work, managers always expect exceptional work, but don't provide the tools to be successful. otherwise great organization with benefits for part time employees
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I learned a lot while working at the Credit union in a short time !
Teller Level 1 (Former Employee) –  Lancaster, CAAugust 9, 2017
Working at the Credit Union was a great experience, I learned a lot about money how it works, how to help people save, open accounts, close accounts, how to better count money and how to handle other peoples financial accounts, I was great working with the staff and assisting customers!
Pros
Busy, how people want to handle their own money and invest it, In the short time that I was there they where very helpful most of the time, Very nice and clean environment, when you make a mistake, helping customers with their needs!
Cons
Not having the option to have a permanent position because I came in as a summer time hire, it would have been nice to switch over to an full time employee!
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Healthy Enviroment
Member Service Representative II (Former Employee) –  Anaheim Hills, CAJuly 24, 2017
Schools First has been #1 in Member Service out of all credit unions in Orange County. It a great credit union to work for, very fun and clean. Member are loyal and they love how easily their transactions are done. Completely different from what a typical bank can do.
Pros
Great Benefits
Cons
Hard to get a Full-time position
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Amazing!!!
MSR/Teller (Current Employee) –  Redlands, CAJune 26, 2017
Everyone makes you feel extremely welcome and they are so helpful. Team members are exceptional at giving great member service. I really enjoy working here!
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Wonderful work environment
Retirement Services Specialist (Former Employee) –  Tustin, CAMarch 11, 2017
I always looked forward to going to work as I felt very appreciated for the work I did. We had monthly meetings for the entire credit union and it was a very positive place to work.
Pros
benefits
Cons
weekend hours
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Team / People Oriented Awesome Mangement
Card Services, Contractor - Adecco Staffing (Former Employee) –  Tustin, CANovember 27, 2016
The office environment is excellent a real sense of team work and dedication.

The managers came by every morning to say hi to everyone!

Blessed to have worked there.
Pros
Lots of community involvement/ managers are interactive with employees
Cons
very structured and conservative
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Very strong credit union
Loan Processor, MSR, teller (Former Employee) –  Tustin, CAJanuary 19, 2016
This credit union represents the ideal vision of what a credit union should be. Employees are happy and members never leave because of the service they receive.
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Productive and friendly place to work
Member Service Representative (Current Employee) –  Santa Ana CAJuly 2, 2015
5 years and counting couldnt ask for a better place to work in Santa Ana the daily experience and management team are like no other
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Sfcu review
Customer Service Rep (Former Employee) –  tustin caMay 26, 2015
Working here was a great start into a customer service rep. they do not time you on calls they truly care about solving the members problem and helping you on any question that is needed.
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Amazing Organization
MSR II (Former Employee) –  Garden Grove, CAJanuary 15, 2015
Schools First FCU was an amazing company to work for, if I would have gotten a degree in business I would have definitely worked there until retirement. It was a pleasure to work for such an amazing organization. The benefits that they offer their employees are incredible, I have never felt so appreciate working for any company. Management was very understanding and cooperative with scheduling and future goals. Members (clients) are for the most part wonderful people and everyone loves Schools First FCU. A typical day would consist of assisting members as a teller or as a banker, helping them with account transactions, inquires, or problems. What I love about this credit union is that fact that they do not push their employees to push products on the members, and only offer what is necessary and for the good of the member.
Pros
Highly appreciated, awesome benefits, great people
Cons
Working on Saturday
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A learning experience ill never forget
Service Delivery Representative (Current Employee) –  ontarioAugust 13, 2014
I enjoyed the people i worked with and leaned quite a lot about the company but lets just say i would never go back
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Underwriter
Consumer Loan Officer (Former Employee) –  Santa Ana, CAMarch 7, 2014
Underwriter
Approved/Denied consumer loan applications. Reviewed Credit Reports/Calculated Debt to Income ratio. Verified income. Worked closely with member to receive all proper documentation for a decision.
Hardest part of the job long hours over 9 daily. Management only into producing.
Helping members reach their financial & future goals.
Pros
Helping members reach their financial & future goals.
Cons
Long hours. Poor managment.
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A challenging but rewarding experience
Retirement Plan Specialist (Current Employee) –  Tustin, CASeptember 17, 2013
A typical day at Schools First Federal Credit Union is to provide technical support to over 30 local branches with members who have IRA accounts and retirement plans sponsored through their employers, who are primarily public, charter, private schools and community colleges.

I learned a great deal of information about plan specifics, such as; eligible distributions, loans, hardship distributions, and state sponsored pension plans; CALSTRS, CALPERS, PERS AND PARS.

The hardest part of the job was to remember so much detailed information about various retirement plans.

The most enjoyable part of the job was to help individuals to better understand their retirement plans and how to use them effectively.
Pros
Great benfits and support staff.
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Great place to work
Sr. HRIS Analyst (Former Employee) –  Santa Ana, CAAugust 24, 2013
The environment at SchoolsFirst is great to be in. There is such a family-feel with co-workers. And, definitely, Members are always first - but Employees are a close second.
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I am looking forward, to working in a environment where I continue to learn and progress
Loan Processor (Temporary) (Former Employee) –  Santa Ana, CAMay 18, 2013
Started day by printing Daily Reports, to prioritized, received and reviewed incoming information and conditions to ensure accuracy and completeness of documents prior to submitting files to underwriting. Worked closely with escrow and funding department for all prior to funding conditions, also kept all members abreast with the progression with their loan file. Schools First specialize with A paper files.e my day, I also had the pleasure to sit directly with credit members to go through the process at hand to see members process from beginning to end
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Overall rating

4.2
Based on 23 reviews
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4.2Work/Life Balance
4.3Compensation/Benefits
3.7Job Security/Advancement
3.7Management
4.2Culture

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