At Scotiabank (previously RG Mortgage) I had the opportunity to grow as a professional and work in many departments. Customer service has always been a great satisfaction for me being this the best part of the job. I have the opportunity to talk with VP and BPO in order to resolve issues with customers applications during the processing of the loans.
Retail Administration Officer (Claim Officer) (Current Employee) – San Juan, PR – May 4, 2016
During the six years I worked to Scotiabank, I acquired more skills and knowledge from different tasks. I had a excellent relation with my co-workers and superiors. I learned much about the foreclosure process since I began as collection officer. Also I learned from legal process and procedures required before and after of a foreclosure sale. During this process I acquired knowledge about the different mortgage investors.
Very carefully with all the procedures, policies, guidelines, and of course, customer service.
I started servicing Scotiabank about ten years ago as an independent Real Estate Appraiser. The experience with everyone was courteous and very professional. Most recently I've been performing commercial appraisals review work and the experience has been very pleasant. Always had the support and attention necessary with all the respect and independence this position requires.
Director Prime Brokerage Onboarding (Current Employee) – New York, NY – July 19, 2016
Not applicable as the resume should reflect all pertinent information regarding my current position. This is a major established financial institution that has established a foot print in equity finance.
AVP (Former Employee) – San Juan, PR – June 7, 2016
Promote team work and have an excellent training program. In my line of work very hard to maintain the compliance culture of regulations that are not applicable at main office, however international co-workers were available and open to learn.
Senior Manager Mortgage Servicing Unit (Current Employee) – Hato Rey, PR – January 21, 2015
Mortgage Servicing is a very busy Business area but gives you the opportunity to learn a to deal with people that need our services. Management is accessible for you and demonstrate a balance between your job and personal life. Co-workers are team oriented. The hardest part of my job is customer are to able to retain their homes but love when I'm responsible of helping customer with their needs.
Business Development Representative (Former Employee) – San Juan, Puerto Rico – January 24, 2014
Got to the Auto loan department building at 9 AM and delivered all the Loans Contracts that i picked up the day before and then went out to visit the car dealers in my route to get new loans and provide the dealers and costumers the information they needed to know about the car loans and offers of Scotiabank. Worked hard to up the sales of my route to #1 each month for 3 years straight. A normal day would end up for me at 7 p.m . I learned how to be real patient with clients and co-workers. The hardest part of the job was dealing with the success i had because some of my co-workers were not happy with it. The most enjoyable part of the job was working in the streets everyday and not in a close office for 8 hours and also payday.
Great salary and healthcare and great vacation days plan.
Supervisors were not as available as they should have been.
Client Service (Former Employee) – San Juan, PR – April 17, 2016
Promotions in Scotia Bank can be great, but working here was never a sure thing because they call you on days that you weren't notified that you are needed. Because promotions here are whenever so I couldn't keep on with this job.
SERVICE REPRESENTATIVE TELLER (Former Employee) – Puerto Rico – December 16, 2015
Banks Transactions Handling large amounts of cash Sales and customer service Head Cashier Team work
One of the best working experiences. Despite the great responsibility that rests on one, working with friendly people and in a friendly environment makes the work enjoyable and fun. Constant and faithful support and of management and co team made us all look good and great at our jobs.
Was a great job. I helping costumers become financially better off providing relevant solutions to their unique needs. They have a excellent team work "one team one goal". Nothing is hardest if you like your work.
The most enjoyabe part of the job is when I participate actively in activities for the community
Business Support Center(BSC), Assistant Manager (Former Employee) – San Juan, PR – September 19, 2014
Scotiabank it is an International Bank. They are the principal bank in the Caribbean Area. Scotiabank is recognized as one of the best companies to work for. Is committed to providing the best financial services to their customers. They have values integrity, respect, dedication, insight and optimism as the basis of all its operations.
Senior Program Analyst (Former Employee) – Bayamon, Puerto Rico – July 10, 2013
Working from 8 to 5:30, doing analysis of bank customers accounts. Extracting data from the transactions to report to the FDIC, and doing some specific request from the management. I learned to share information with other co-workers inside the institution.
Operational Manager (Former Employee) – San Juan, PR – July 22, 2013
Work conditions are variable, but interesting. I learned manage 28 employees with different characters and moods. I am very proud on what I did with the information given to the management team and all of the problem that was successfully resolved.
International footprint gives the opportunity to work in many countries and fun projects and initiatives.
Product Manager, Lines of Credit, Canadian Banking (Current Employee) – Canada, Caribbean and Central America, Guyana – March 12, 2012
Scotiabank is Canada's most international bank with extensive Retail Banking presence in the Caribbean and Central America. The projects are very interested as they are relatively new to many of the markets.