Family Service Coordinator - Head Start
Scott-Carver-Dakota CAP Agency, Inc. - Shakopee, MN

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Family Service Coordinator – Head Start


The FSC establishes an empowering process for individuals and families to experience success in realizing their individual life plans. This is accomplished through outreach in communities to identify and connect individuals and families to the resources of the CAP Agency and local communities. The intensity of service delivery will vary according to individual need and progress toward achieving self- defined goals. Communities are involved to ensure that there are lasting connections for the individuals and families living there.


Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

  • Complete program application materials for all CAP Agency programs and services and maintain record keeping according to various contract specifications.
  • Participate on a CAP Agency community team to implement outreach, recruitment and community partnerships for agency programs.
  • Maintain individual and family files and program data for automated tracking and reporting systems for the Outreach Department.
  • Establish mutually respectful partnerships with individuals and families to support the efforts of individuals and families to reach their goals.
  • Offer individuals in the community and community groups the opportunity to be involved in agency activities, including policy groups and training.
  • Coordinate and integrate the CAP Agency’s program services in order to enhance effectiveness.
  • Support individuals and families in accessing other community resources.
  • Assist individuals and families in crisis.
  • Respect and respond competently to the culture, traditions, lifestyle, language, and values of each family and community.
  • Contribute to effective program practices and maintain a commitment to professionalism.


  • Fostering Teamwork
  • Managing Change
  • Communication
  • Building Collaborative Relationships
  • Customer Centered
  • Analytical Thinking
  • Use of Technology and information management


Education, Training and Experience Guidelines
Degree/license in Social Work preferred. Four years post-secondary education in related field. Equivalent training and experience may be considered. Two years of related work experience.

Knowledge of:

  • Applicable policies, procedures and regulations covering specific areas of assignment.
  • Principles and practices of conflict resolution, customer service and outreach.
  • Specialized CAP and state agency software applications and procedures.
  • Local community resources and regional community services programs.
  • Principles of record keeping and records management.
  • Personal computers utilizing standard and specialized software.

Skill in:

  • Analyzing problems and developing effective solutions.
  • Working effectively with persons of diverse racial and socioeconomic backgrounds.
  • Assessing and prioritizing multiple tasks, projects and demands.
  • Perceiving the needs and concerns of others, interacting in a tactful manner, resolving conflicts, mediating disputes, and building personal skills.
  • Preparing and presenting public reports, and engaging community groups in meaningful dialogue.
  • Maintaining composure, and working effectively under stressful conditions.
  • Collaborating as a team member, with colleagues, staff and community representatives.
  • Establishing and maintaining cooperative working relationships with co-workers, clients and community agencies.
  • Effective verbal and written communication.


  • A valid Minnesota State Driver’s License may be required.


Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. Mobility to drive a motor vehicle in order to attend meetings. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage.


Grade: S-8
FLSA Status: Exempt
Department: Head Start