Customer Service Representative (Current Employee), Chicago, IL – October 19, 2013
Pros: flexible work schedule
Cons: pay rate
A typical day of work at SCR consists of answering the phones to book clients trips and give them an estimated time of arrival. I've learned to have a positive attitude at work. My management team is very friendly. The hardest part of my job is when a client is upset about a trip because the driver is late. This is difficult because I do not have control – more... over the situation. The most enjoyable part of my job is talking to the clients and assisting them with their trips over the phone. – less
Facilitator/ CSR Agent (Former Employee), Chicago, IL – October 19, 2013
Pros: incentives such as bonus and differnet programs
Cons: short breaks
High call center volume. Rapid turnover rate. You deal with all types of clients and different disabilities. At the end of the day everyone aspect at work is the same. To maintain policy and treat all clients and customers with Sensitive Care Respect. I learned that work can be fun and how important the needs of others can require my help. Spending – more... a lot of my time at SCR created a family atmosphere. As long as you maintain good work ethic nothing about the job is hard. What I enjoyed the most is coming to work everyday knowing that my coworkers and I have things in common. No matter our diversity. – less
Driver (Current Employee), Chicago, IL – May 23, 2013
Pros: the bonus you recieve every summer and winter.
Cons: having to take a 2 hour lunch just to get the day off you want.
The hardest part of the job is getting off work on time. The easiest part of the job is getting along with the clients I pick up. The job is a paratansit job which caterers to people with all types of disabilities.
Call Center Customer Service Representative (Current Employee), Chicago, IL – December 30, 2012
Though really busy at times this workplace not only sharpens people skills but also teaches one how to handle high call volumes and how thinks quick under pressure. a true customer service environment that caters to its customers and really care.
Productive place to work for, 10 min work out before work.
Driver Trainer/Road Safety Supervisor (Former Employee), Chicago, IL – December 2, 2012
Pros: company van provided and safety training department.
Cons: pay is under the industry standard.
A drivers typical work day, would consist of a pre-trip inspection of the company vehichal and a 12hr work day. I learned a lot about safety and security. The management concetrated professional and my co-workers are motivated employees.
The hardest part of the job is driving and avoiding all the near miss incident's while driving.
The most enjoyable – more... part of the job are the clients, and performing a much needed service of transporting senior citizens and the handicap. – less
Driver (Former Employee), Chicago IL 60619 – November 20, 2012
Pros: they will hire anybody
Cons: they will hire anybody
This company cares nothing about clients and definitely NOT their employees. If you are not a VIP or part of a click YOU GETS NO RESPECT. Unprofessional, ghetto, management are simply rude ALWAYS, NO values, & vans are filthy inside. The pay for Drivers is embarrassing. For what drivers deal with, they should pay "minimum" $15 hrly.
They care only – more... of the "profit margin", until that is affected EVERYTHING will remain the same, unfortunately. – less
Fleet Manager (Former Employee), Chicago, IL – November 10, 2012
Being a fleet manager means working in a hot garage getting dirty every day and overseeing people who give you attitude on a daily basis. Not to mention the lack of resources available. The compensation is not worth the work
Manager (Former Employee), Chicago, IL – October 25, 2012
This company is HORRIBLE to work for. They do not appreicate their employees and the ones they do appreicate do not contribute anything to the company at all. They do not value good workers, instead they value relationships of people who kiss up and do not make the company productive. Not to mention that their upper managmenet is a joke!!! It is a family – more... run business and they have family running the business who have no experience and do not make good decisions. Pay is horrible, bonus are horrible, treatment is horroible. It does not matter is you are a driver, call taker, dispatcher, supervisor or manager with the company, if they do not like you then you are you. You could be the hardest worker and making the company money but that does not matter.
If any city is thinking of giving them a contract they better re-think it!!!! – less
You are absolute correct I have not work for this company in nine years and I see they have not learned anything. They still run the company the same way. I am surprised they still have a company.
SCR MEDICAL TRANSPORTATION
Job Work/Life Balance
Auditor (Former Employee), Chicago, IL – September 28, 2012
Pros: free massages every week, vending machines
Pro: My fellow employees were really helpful and friendly. I also gained valuable experiences there.
Con: Management could be overbearing and there wasn't much appreciation for initiative there. Also, Customer Service Representatives only made a measly $8 an hour there (in 2010). The only reason I made more ($10 an hour) was because a government program – more... meant to put Illinoisans back to work was cutting my paycheck.
Overall: I don't regret my time there but I wouldn't go back there today either. – less